My account was deactivated due to VAT. Amazon support are saying that my company is not UK established. I have a proof of letter from HMRC stating that I am UK resident and that the company is UK established? Please help! @Seller_z3k8APxGfbQEK @Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn  @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH @Seller_sSkzzHms7Kxs6 @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP

hello i need some help i have been backwards and forwards with amazon for 3 weeks over VAT establisment. They believe i am a non-uk business. i am a limited company set up on companies house and do not earn 85k therefore I am registered exempt from VAT (since september 2023 when i started) Amazon have said i owe £1400 in vat, is this correct or have amazon made a mistake? 

Here is email from amazon 

”Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.Why did this happen? We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:”

I have sent over, my ID, business incorporation but amazon want more information to “prove I am uk established for VAT” but i am not registered for VAT can anybody please help all disbursements have been suspendedThank you for any help

Hello,

We have spent two months attempting to have our company's business establishment and VAT registration in both the UK and EU verified as per the instructions given here https://sellercentral.amazon.co.uk/gc/vat-education/eu-dr, providing every requested document and received emails confirming VAT verification completed yet still our our orders in EU marketplaces are converted to IOSS orders, with Amazon collecting VAT on our behalf although we have provide evidence that we have a physical business in the EU and are EU OSS VAT registered. The reason given for the IOSS transaction is because they say we are shipping from the UK however we have provided evidence of our registered and operating EU business location, which is also what is detailed in our EU storefront shipping locations.

Amazon claims that you cant have two Seller Accounts for the same business but it seems we are also unable to have our account updated to a multi country established business. Support team havent been able to assist in the many case we have raised on this matter and the responses from the dedicated regional email addresses provided in the Amazon VAT help page link above keep advising we are verified but IOSS orders still come through.

Does anyone have a similar experience or advice on how to resolve this matter? Any guidance would be appreciated.