Greetings Amazon Community,

I am trying to change my email address in Business Information and as I can't edit it, I opened a case and the answer I received was that I need to change the email address in my Buyer account and it will automatically change in the Seller Account, The issue is that I do not have any Buyer Account with the same email address. It is becoming a nightmare as I need to do some changes to my account and the Amazon teams reply to my email saying that they do not recognize my email address and I need to send the emails from the account's email address (which I cannot use anymore).

I would really appreciate any suggestion.

Thank you,

Raluca

Hello!

How to change address on VAT certificates (Germany, France, Italy, Spain, Poland, Czech) if I am changing business address?

I am using Amazon VAT services

Hi,

My account is active and selling for 7 months. Last week I updated my business address due to a change. This change triggered my primary contact details check. Now Amazon is requesting a utility bill for my primary contact residential address.

But as default it shows USA address. I live in another country and my residential address is in that country.. I will upload the requested document but I can't change the country, I can’t edit it. It says "Something went wrong, please try again later".

I know it’s a technical error and can be solved. I am contacting with seller support, and opening cases. They say that they escalated the case to related department and they will inform me as soon as they receive a reply. Its been a week but there is no reply.

Can you please help me how can I edit the Primary Contact residential address?

Thank you.