Sourcing Cost as Manufacturer - Cases removed from my case log!
I cannot find any good info on how to fight for my sourcing costs. We are the manufacturer of our items, and while some of my lower priced ASINS are close on sourcing costs, the higher priced ones are way off!
First I'm not even sure what we need for documentation. Does anyone know? I created and submitted a document with my company info, ASIN info, and our costs for that ASIN (no shipping, handling, etc), and it was just denied within an hour with no explanation other than "Proof of value document does not meet requirements".
I opened a case on the 13th (17410414831) with SS to find out more info, the agent was useless and then my case suddenly was in "transferred" status and I was unable to respond it it. I opened case 17423270971 last night to get info on the status of my case, but as of this morning both cases are missing! I'm not on chat with an agent who just transferred me to another agent because they cannot access those cases 🤦🤦🤦
I feel so helpless right now.
5 replies
Seller_8M9CEANOvP86r
90 minutes into case 17428532031 and I'm being told that asking any more questions will be "violating the Guidelines for contacting Selling Partner Support", yet they cannot tell me where it says what is required in the documentation for a manufacture, and to just keep resubmitting the same document over and over again!
I want to scream
Seller_aNsixtdBpnLRG
suggest you review the forums looking for Mods names to tag that have helped others with similar issues - good luck
Seller_8M9CEANOvP86r
Thanks, I will try that here soon if I don't have any more luck by Monday.
As an update I was able to get a handful of other items approved after this post. I did submit two more yesterday and they were rejected again though, so I guess I get to wait 30 days to try again on those two ASINS and hope I get a different reviewer since they were in the same exact format as the approved items. I was also surprised to see that several of my items had reimbursement values higher than my calculated costs, so I won't have to mess with those ones, however those were all lower value items that don't have as many issues.