Appealing Return Reason - "Arrived To Late"
We are a 3rd party seller not utilizing FBA. We are not looking to refuse any returns, but we do have a question about the ability to appeal the reason for a return. As selecting certain reasons seems to prevent us from charging return fees.
Specifically, we have a customer citing return reason as “arrived too late.” Selecting this reason for a return seems to not allowing the seller to charge for the cost of the return label which is causing issues for us.
Is there a way to still process the return, but appeal the reason for the return to allow us to charge applicable fees? The FedEx tracking shows the item was delivered multiple days before the end of the expected delivery window.
2 replies
Seller_QLvABVSEE6vGq
yes you can file a safe-t claim I believe… I have done it in the past for the same exact reason… there is an option like buyer used inaccurate return code
Cooper_Amazon
Good Afternoon @SpinLife_Wheelchairs, It looks like @rollthebonez was able to provided some great advice to your question about managing returns marked as "arrived to late." If their comments helped you answer your question, please feel free to mark it as a “solution” just in case another seller has a similar question, they will be able to easily find the answer.
If you have additional questions, please feel free to follow up with myself here on the forums or Selling Partner Support. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. Have a terrific rest of your weekend!
