Amazon lost a Payment of £495 pound
When enquiring why I cannot conact SELLER CENTRAL I get this replay.
“Unfortunately, I was unable to relate a selling account for the email address from which you sent your message,”
Yet the email has been in use since 2016 and is both my primary email and my daily operating email.
I am unable to respond to Amazons request by phone or email for more information. The Chat Box is operable but they unable to contact the email operatives.
My account works well otherwise but they seem to have lost a Payment of £495 pounds and I cannot contact anyone about it. This has been going on for weeks now and there seems no one at Amazon is interested.
Any help would be gratefully received.
27 replies
Seller_DTufFoxJuMU0M
Can’t help with your lost a payment, without further information
But in regards to your email, if you use googlemail make sure that is it not sending as gmail and your account is googlemail (or vice versa) or it won’t match
Seller_99FQlSUJSr1ZJ
Are you saying I should email Jeff Bezos?
Would he answer a tiny little insect like me?
Seller_SITNVuZK87zGK
Well Jeff isn’t the MD anymore, and isn’t of Amazon UK - but its merely an email address that is picked up by a wider team and is generally considered a means of escalation of issues beyond seller support.
Seller_DROodOAYHftnc
No, not Jeff Bezos ! - but the UK MD
managingdirector@amazon.co.uk
Seller_rGtEcZnu0JTRD
Have you given Lloyds the trace id from your disbursement screen, they should be able to use this to see if the payment is pending somewhere.
Seller_QVpjrN1BsybDT
If that sentence is standard English I must have been speaking the wrong language for the last 70 years!
Seller_99FQlSUJSr1ZJ
It says “Trace ID will be available later.”
And it has been going on since 16/02/2023
Seller_rGtEcZnu0JTRD
So this probably confirms the payment has not been sent, this could be a problem with either your bank, or more likely with Amazon, either way it will be Amazon that need to resolve this for you. Worth just double checking all the bank details are still correct on your account and then contacting them, as this does confirm the payment has not been physically processed. When the payment is processed the trace id will come up on the next working day and this confirms the money transfer is in progress.
