Amazon lost a Payment of £495 pound
When enquiring why I cannot conact SELLER CENTRAL I get this replay.
“Unfortunately, I was unable to relate a selling account for the email address from which you sent your message,”
Yet the email has been in use since 2016 and is both my primary email and my daily operating email.
I am unable to respond to Amazons request by phone or email for more information. The Chat Box is operable but they unable to contact the email operatives.
My account works well otherwise but they seem to have lost a Payment of £495 pounds and I cannot contact anyone about it. This has been going on for weeks now and there seems no one at Amazon is interested.
Any help would be gratefully received.
27 replies
Seller_DTufFoxJuMU0M
Can’t help with your lost a payment, without further information
But in regards to your email, if you use googlemail make sure that is it not sending as gmail and your account is googlemail (or vice versa) or it won’t match
Seller_LKjg1QRrO36Yq
That is not standard English.
Maybe contact SS again until you get someone who appears able to communicate better. If no luck you can then try the MD route.
Seller_mbIkluVdnTyII
Seems perfectly OK to me?
OP said they have been trying for weeks, so presumably they have spoken to a fair few seller support reps about this issue before trying the forum.
It would seem that the MD route is the only way now.
Seller_DROodOAYHftnc
Just do a row of full stops ! - it only shows about 3 or 4 and saves having to type anything - been doing that for years !
Seller_99FQlSUJSr1ZJ
Thanks Pudding_n_Pie Maybe contact SS again until you get someone who appears able to communicate better. If no luck you can then try the MD route.
Thanks for answering.
In Many weeks now, No one has EVER phoned me from Amazon. And they know full well that any message to them(apart from a new case) get the "“Unfortunately, I was unable to relate a selling account for the email address from which you sent your message,”
Excuse my ignorance but what is the is the MD route?
Regards
JEFF
Seller_LKjg1QRrO36Yq
As mentioned above, MD is the managing director.
Seller_99FQlSUJSr1ZJ
Are you saying I should email Jeff Bezos?
Would he answer a tiny little insect like me?
Seller_SITNVuZK87zGK
Well Jeff isn’t the MD anymore, and isn’t of Amazon UK - but its merely an email address that is picked up by a wider team and is generally considered a means of escalation of issues beyond seller support.
Seller_DROodOAYHftnc
No, not Jeff Bezos ! - but the UK MD
managingdirector@amazon.co.uk
