Customer reviews policy violation (correspondence with customers to write or change reviews)
I recently received "Customer reviews policy violation (correspondence with customers to write or change reviews)" which makes my account is at risk of deactivation.
But I never asked the review and provide compensations/ incentives or extra discounts to the customer.
There was 1 customer who recently reached out us first on Amazon message regarding " extra incentives for the reviews" and I didn't confirmed it.
I've submitted detailed descriptions but I'm concern whether the appeal will be denied or not.
Since the seller support is not supporting the Amazon Sellers at all.
0 replies
Seller_ImP1urpxemf0A
1 violation will not get your account suspended.
Seller_4zBzdtgCyS9EI
did you report that message? If not, do it now!
Levi_Dylan_Amazon
Hello @Seller_B9mIz3QZXhFIA,
Thank you for posting here on the seller forums.
I see that you have received a customer reviews policy violation and you are seeking clarity on how this may have happened and what is required to get this resolved. I am here to take a look and provide support in any way I can.
Can you share the outcome of the appeal? You can post the follow-up performance notification you received, after removing any personal information, so I can review the guidance.
Could you also provide me with a case log ID from your account so I can work with our partner teams to learn the details of this situation?
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
