Account deactivated and I dont know what to do
Hello,
I joined a listing in December to sell this product 10 of us, I sold it 300 and i deleted the listing because i didn't get too much profit, so now in June i Got my account deactivated because of that product, when I check in Amazon you can see a lot of the same product available to buy, so my question here is what do I need to do to get my account back. will be Awesome to get some advice I am new just started on December last year. THANK YOU
Your Amazon.com selling partner account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy":
https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, go to "Restricted Products":
https://sellercentral.amazon.com/gp/help/200164330
Examples of restricted products you have listed include, but are not limited to:
ASIN: B0CHYJFZGD
Title: LFEEY Anti Snoring Devices - Silicone Magnetic Anti Snoring Nose Clip, Snoring Solution - Comfortable Nasal to Relieve Snore, Stop Snoring for Men and Women (6 PCS)
We're here to help
If you need any further assistance, you can contact us:
https://sellercentral.amazon.com/cu/contact-us
Has your account been deactivated in error?
If you believe that there has been an error, and these products are permitted for sale on Amazon, please submit an explanation by clicking "Reactivate your account" on the banner at the top of your "Account Health" page:
https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp
Your explanation should include the following information:
-- How your account has not violated the Amazon Restricted Products policy
-- Evidence that shows that your account complies with the Amazon "Restricted Products" policy
If we confirm that your account has violated our "Restricted Products" policy, your account will remain deactivated.
What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.
Sincerely,
3 replies
Emet_Amazon
Hello @Seller_YykNX53SPsDK2,
Thank you for posting your concerns with a restricted product policy violation.
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, go to "Restricted Products":
ASIN: B0CHYJFZGD
Title: LFEEY Anti Snoring Devices - Silicone Magnetic Anti Snoring Nose Clip, Snoring Solution - Comfortable Nasal to Relieve Snore, Stop Snoring for Men and Women (6 PCS)
Seeing as this assist with snoring, does it meet our requirements listed in the medical devices and accessories policy? There is a list of permitted listed that we allow for sale, does the product comply with our guidelines?
We will need to see supporting evidence that the product you sold met our requirements.
Did you make any listing contributions while the listing was being used? Even if you did not, each seller is individually responsible to verify the listing and products sold meet all of our requirements. If a violation existed, or circumvented one of our policies, it will result in a violation.
As most of these situations can only be disputed, we will need supporting evidence that this product and ASIN has complied with our policies.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_YykNX53SPsDK2,
Thank you for following up.
yes, the product meets the requirements is an over-the-counter product, I provided the FDA documents is a class 1 so no prescription need.
what is the exactly the supporting evidence that you guys need? because I do not really know.
I just joined the list it was not mine I cannot edit the listing.
As you mentioned, you confirmed the product complies with our policy and has the appropriate documentation, the question I would fall back on is if you reviewed the listing prior to adding it?
Although you cannot edit the listing, if the listing violates our policy, anyone listing on it can be susceptible to any violations found. Did you review all listing attributes? As an example, does your listing and category match, is there phrasing that does not belong on the listing or that may cause a possible violation or association to a restricted product?
As mentioned collectively across this and my prior post, there can be issues with the product it self, which would require valid documentation to show compliance. However, if the ASIN or it's attributes violate our policy the listing would need to be corrected to show compliance along with proof of how the listing complies.
The exact dispute requirements vary on where and how the violation occurred. Have you created a case regarding the restricted ASIN? If so I would ask that you provide your case ID here so we can look further into your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
