Customer Provided Incorrect Customisation
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Seller_RSaktJ3KqN82w

Customer Provided Incorrect Customisation

A customer has ordered and item, but the customization is clearly a mistake.

I have messaged them, but don’t know if they see the message. Now, this needs to go out today, but there’s no point sending an item which I know will be incorrect, but I don’t know when/if they’ll get back to me.

What are my options here?

Many thanks.

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Seller_7VbclcPFFRTnc

Take the metrics hit and cancel

Send it out anyway - they should’ve checked it

Mark it as despatched and then refund

Mark it as despatched and wait a couple of days to see if they respond

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Seller_Tz1vWBPfpir5d

How would you know it’s a mistake perhaps is not a mistake. I’d send it out today.

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Seller_saK5Ah2SaNYjL

Print the packing slip and include it in the box, so they can see they were the ones that made the mistake, if there is one.

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Seller_RSaktJ3KqN82w

Many thanks everyone. Fortunately, she got back to me this evening with the correction. Because of what it is, it was very clear there was a mistake.

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