Customer Provided Incorrect Customisation
A customer has ordered and item, but the customization is clearly a mistake.
I have messaged them, but don’t know if they see the message. Now, this needs to go out today, but there’s no point sending an item which I know will be incorrect, but I don’t know when/if they’ll get back to me.
What are my options here?
Many thanks.
0 replies
Seller_7VbclcPFFRTnc
Take the metrics hit and cancel
Send it out anyway - they should’ve checked it
Mark it as despatched and then refund
Mark it as despatched and wait a couple of days to see if they respond
Seller_Tz1vWBPfpir5d
How would you know it’s a mistake perhaps is not a mistake. I’d send it out today.
Seller_saK5Ah2SaNYjL
Print the packing slip and include it in the box, so they can see they were the ones that made the mistake, if there is one.
Seller_RSaktJ3KqN82w
Many thanks everyone. Fortunately, she got back to me this evening with the correction. Because of what it is, it was very clear there was a mistake.