Email notifications from Amazon are so badly written these days that I find I ignore genuine emails! The advice generally given by Amazon - and everywhere else too - is to check the email for grammatical or typographical errors, to ensure that an email from Amazon is not a phishing attempt.

It would help if the genuine emails had a rigid template to assist agents who speak English as a second language.

Whilst their English is far better than any second language that I may attempt to communicate in; I find that I miss genuine alerts with things like

Email Title: "Your listing is at risk of deactivated" < I generally wouldn't even open a mail with that subject line. Obvious phishing/scam, right? Not with Amazon!

- or -

Body Text: "The following listings are at the risk of deactivation" < OK, I finally open the email and read this, I stop reading. With this and the title, it's clearly not genuine. Again, except when it's from Amazon

Both from genuine alerts but at first disregarded when reading the email, as I read those the same way as I would most common banking or PayPal phishing attempts

The advice when dealing with Amazon emails would seem to be - if the grammar is good, beware, as most genuine Amazon emails contain the kind of common tense or misplaced article errors associated normally with scams originating overseas.

Hi everyone, I have 2 shipment marked as checked in on the 7th of september. However It still has not moved to receiving status. Its been 3 weeks already. Is this something to be concerned about? This is the first time its happened to me. normally all my shipment gets checked in within 3-7 days. Im now out of stock and seller support doesn't seems to be of any help.

shipment ID: FBA15J7JM855

shipment ID:FBA15J7JNSK6

Hello,

we shipped a shipment: FBA15JRS9F9Q, Case ID: 10655170952 to Amazon:

Amazon UK Services Ltd. LBA4_IP9 Amazon, Unit IP9 Toronto Way, New Rossington, DONCASTER DN11 0GU, GB (LBA4)

The shipment was delivered, there is clear evidence with photo of delivery and the person who took over the shipment.

It has been 2 months and amazon still writes back that the shipment did not arrive, and we cannot get reimbursement or make a claim.

They reply is always the same even though we sent all evicence and photos that the shipment was delivered properly.

What can I do? worst case, we need to take legal action. This is fraud that noone is helping and the answers they provide through customer service is copy paste the same, without commenting on our evidence.

We need help and advice please.

Best regards,