Hello,

I'm hopeful that someone can finally assist me with this ongoing issue.

Back in March 2024, I initiated a case regarding my FBA shipment, which consisted of three pallets containing 5,920 units. This shipment was reported lost by the Amazon Fulfillment Center. Although it was delivered by Amazon's partner carrier, Kuehne + Nagel, and I have provided the tracking ID number, my FBA dashboard still shows only a "shipped" status. Amazon claims they never received the shipment, yet my carrier has provided proof of delivery, including the name of the individual who signed for it at the fulfilment center.

I have been tirelessly contacting seller support, repeatedly opening cases, and providing the requested documentation. Recently, I even submitted invoices for this shipment upon request. However, the responses I receive from seller support are generic and claim that my case is resolved.

Can anyone please help?

Kind regards,

Chris

Hello,

Amazon sometimes lose inventory from my shipments but this time they lost 20 units out of 50 from a single box. I provided all the evidence - proof of delivery, invoices, carrier weights but they don't care.

Is there anyone who can help me?

Shipment: FBA15JG5B3YM

Case ID: 10315023532

Thanks.

Petr

Hello everyone,

Greetings - hopefully things are going well for Q4.

I am hoping if sellers here or AMZ moderators are able to help with an urgent issue.

Our non-Amazon affiliated delivery partner delivered our consignment of 1 pallet from UK to Amazon DE (FC WRO5), but under a wrong Shipment ID. It is the correct destination FC but a wrong shipment ID. It must be mentioned that the wrong shipment ID used is also of our company (it is a previously cancelled shipment ID of ours that they had in their system cache). We are the manufacturers on this product so we have no supplier invoice. We do have an export invoice and a packing list.

I have been having a tough time explaining this to seller support who are unable to grasp that this does not require a manufacturers invoice. What is even more shocking is that they keep giving cookie-cutter responses and closing the case.

Is there an Amazon Admin here who can help? I can provide the Case ID.

The pallet is sitting in the correct FC. It just needs an FBA team member to identify it and connect it to the correct shipment ID. Given the volume of goods faced by Amazon warehouses this error must not be unique. We do apologise but it is an honest mistake.

Kindly help if possible.