Good afternoon all,

I have an Online Business Account with Royal Mail and attempting to set up SFP. SFP requires the use of the Buy Shipping button yet when I use the Buy Shipping option for my RM Tracked 24 service it is not updating the orders on RM Click & Drop. It just stays as an order, the tracking number doesn't update and doesn't get marked as dispatched.

Does anyone here use Royal Mail for SFP. If so, please can you let me know the process you use when using Buy Shipping?

We use Royal mail shipping service and Royal mail collect our parcel. However we want to try Amazon Shipping Service but do not know to set up collection for our parcel. Can any one help me with information to set up collection with Amazon. Thanks

Hi, can anyone help please?

We have moved from Royal Mail to Whistl for our UK deliveries but the orders still show as Royal Mail when marked as dispatched.

This is causing us issues as the tracking number is Whistl which doesn't match the Royal Mail service stated and therefore it is affecting our VTR.

Does anyone know how we can change the courier and service to Whistl?

Is this set within Amazon when the order is created rather than being influenced within our internal systems?

Any help would be much appreciated.

Thank you.

Matthew