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Shipped item on time using Buy Shipping and delivered on time
Dear Amazon Support,
@Sarah_Amzn@Roberto_Amazon@Julia_Amzn@Winston_Amazon
I hope this message finds you well.
We are writing to address an issue regarding the Order 205-7440796-8410719, which is currently affecting our Order Defect Rate (ODR). Although the order has been successfully delivered, we are facing a financial loss due to the ODR impact. We have provided the Proof of Delivery (POD) confirming that the order was delivered on time, yet our request for ODR reversal has been consistently rejected.
We kindly request that you review this case and reverse the ODR, as we have submitted all the necessary documentation to support our claim. We believe that this issue, despite the provided proof, is causing undue financial strain, and we would appreciate your assistance in resolving it promptly.
Thank you for your attention to this matter. We look forward to your favorable response.
Kind regards,
Gudz
4 replies
Seller_hOZNPw7G8FIjl
You are not talking to Amazon Seller Support on here - just your fellow sellers and forum moderators.
Contact Seller Support using the help link at the top. Good luck
Sarah_Amzn
Hello @Seller_nRMj8HUYgoByM,
Thank you for posting on Forums!
This is Sarah with Amazon.
As other sellers are mentioning, this is Sellers Forums, not Amazon Seller Support. In order to receive insights from other sellers and support from the community managers, please provide more details about your situation, such as:
• What led to the buyer filing the A-to-Z claim
• Which shipping service you used
• What information you provided when disputing the claim
Also, please share your Seller Support Case ID so us moderators can review and determine how we can assist you.
Kind regards,
Sarah.
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