Hi,

I had a registered brand in the UK that disappeared at some point from my brand registry account. Even though the brand disappeared, I could access the brand benefits such as brand analytics and Video Ads in Seller Central.

To resolve the matter, I raised a case (9289383522) with support. After back and forth for over 6 months with support to explain my issue, I was told that when I log into my brand registry account, I end up logging in with a merchant token with which my brand was not registered. I asked support to merge the merchant tokens with my brand registry account so that I can view it but I was told that it was not possible. As a solution, I was suggested to get my registered brand removed and apply for brand registry again.

I agreed to have my brand removed and applied again. However, my application and subsequent appeal were rejected. So now, while trying to make my brand visible in the brand registry account, I've lost access to my brand benefits without really understanding why my application was rejected for a brand which was already registered and was removed on support's advice.

Can someone help me with this please? Thanks.

Hi

I have an Amazon UK account under my limited company and a registered brand. At the time of Brand registry, the Amazon account was in my personal name and so that particular UK Trademark (for the Brand name) was also in my personal name.

I now need to register another brand name and I am confused if the Trademark should be in my name or my company's name.

Thanks for going through my query and I will appreciate any guidance in this matter.

Hi everyone,

I'm facing an issue with my brand that I hope someone can help me with. I recently enrolled my brand in the Amazon Brand Registry and received confirmation of the successful registration. However, despite this, my brand is not appearing in my Brand Registry account, and I think either my account has been removed from the brand or there has been a glitch within the system.

I am the registered owner of the brand, with a valid trademark, but I seem to have lost access to manage and protect my brand on Amazon. This is hindering my ability to perform necessary brand management tasks.

I've contacted Amazon Brand Registry Support and provided all the relevant details and documentation, but the issue remains unresolved.

Has anyone else experienced a similar issue? If so, how did you manage to resolve it? Any advice or suggestions would be greatly appreciated!

Thank you in advance for your help

@Seller_hnDMgUKxMh1V4@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH