Video rejection

I had a video created especially for Amazon to advertise my products. It cost me around £650. This has been rejected by Amazon for making medical claims which it most certainly does not. I have requested Amazon support to appeal many times which has been most unhelpful. I initially received a link to appeal which automatically opened on my Amazon business account, not my seller account. I tried several different browsers without success. I then received an email address to directly appeal and never received a reply. The third time I requested support, it too over an hour to communicate my issue to the associates, they weren't listening to my issue at all which was incredibly frustrating, and I was then told that there was no video appeal procedure. I am incredibly frustrated that I am unable to receive any support for my issue or appeal my video rejection.