How Can I Qualify for Premium Shipping or SFP?

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_lyUF34znaGncK

How Can I Qualify for Premium Shipping or SFP?

I am working towards SFP and I was told I needed to signup for Royal Mail fully tracked 24/48 which I did.
I have 100% on time despatch rate but RM only get 95% of my parcels there on time so my Premium shipping status is not active and I also can’t get SFP.
What can I do? I am using the shipping service that Amazon is telling me to use but I am getting penalised because it’s not good enough.

Thanks in advance.

456 views
44 replies
Tags:Royal Mail, Shipping
00
Reply
0 replies
user profile
Seller_7VbclcPFFRTnc

For premium shipping, if tracked 24 isn’t working, change it just to 2 day premium shipping instead of 1 day

00
user profile
Seller_24Bec1n3QCVmi

Premium shipping is a joke. We send all our premium shipping orders via DHL which is an approved courier. Still got ‘you’re no longer eligible for premium shipping’.

We are also in the SFP trial and have sent more than the 25 orders required to pass the trial and yep, still in the trial.

00
user profile
Seller_vTCC47DVMGUB8

Had the same problem, but mine is now active 99.9% of the time.

I use Royal Mail, no problem, had premium Shipping 99.9% all year.

We have SFP but that is reserved for Xmas Week when we know we will have a problem.

00
user profile
Seller_bhSWqoVh7Pn98

If you send on Premium 1-day shipping, it is virtually impossible to keep it.

99 out of 100 MUST arrive on time. So, how do you control the courier to ensure none are missed?

For example, the courier knows a business you have sent to is closed on Saturday, so they roll it over to a Monday delivery, as no delivery attempted, that will count as not delivered on time.

A van breaks down and they deliver the day after, that is late, so counts against you. etc, etc.

If you sell anything less than 100 Premium orders in the 30 day period, then just 1 order not on time means you are over the percentage and all counts against you, and taken away from you.

RM Tracked 24 is NOT a 1-day delivery service (Amz count it as 2-day, and RM say it is not a 1-day service either).

For small items RM Special delivery and use their Saturday service. But, even then, it just needs 1 to go wrong, and ruin the percentage. However, that is the only service I’d reasonably trust to be on a 1-day delivery. Even Parcelforce Guaranteed Next Day by Noon, are virtually never on time, although MOST arrive the next day, and their Saturday Guaranteed is very expensive. Note, I also said ‘MOST’ as again 1 in 50 may have an issue, Parcelforce refund as not on time. but Amz still remove the Premium facility from you.

Even if you use Buy Shipping, it still counts against you.

==

If you offer 2-day Premium instead, but send everything 1-day, you have 1 day to play with for the courier/RM to delay the delivery. If you ship on a Friday, that also means a Monday delivery (although I’d still suggest an AM delivery paid to couriers, as some will still be late).

Even after you do all the above, and at high cost (but you can charge the Buyer), couriers/RM only need to bodge up once to be a problem for you.

I would suggest SFP, as long as you ship on time (you have to ship all orders received by 4pm, the same day and send on either a Saturday or Sunday), but if any are late, they do not count against you.

With SFP, you can only ship either using DPD (all deliveries next day, inc Saturday, and they have a good track record), but are expensive. Or, RM Tracked 24, but depending on percentage, Amz may show as a 2-day Prime only. You can also use their own courier, if approved and in your area, again those show as 1-day, but really are not as good as DPD, or RM.

(NOTE: you cannot use RM Tracked 48 even for 2-day deliveries).

00
user profile
Seller_JHdYYHAeKWpb1

If you are new to this give it some time, I think it resets itself after 30 days. Set your cut off times and your cost as well it will automatically be applied. On the other hand with regards to Prime, I can’t fulfil their requirements as I am being asked to ship on Weekends. I do not wish to pay Royamail for a premium which I will be using probably once or twice a month.

00
user profile
Seller_9cEJiDFtKqsSL

We have SFP and we started off using Royal Mail but we now use Amazon themselves who come and collect our packages and ship them as if they’re normal prime orders from them. Haven’t had any issues so far

00
user profile
Seller_p3rxbAe6huDxs

Have you actually signed up for SFP and been through the process with the onboarding team ?

00
user profile
Seller_9cEJiDFtKqsSL

If you have Amazon 360 they can help you too

00
user profile
Seller_24Bec1n3QCVmi

Just an update regarding the DHL parcels not qualifying for premium shipping, seller support actually replied today with useful information (although completely idiotic).

Essentially, Amazon expect a 12, 16 or 20 digit tracking number for DHL parcels. Our tracking numbers are 14 digits so the Amazon system does not recognise them. However, the support colleague confirmed that upon checking the DHL website the tracking numbers were indeed valid and showed the orders as delivered.

His solution? For me to provide a plan of action detailing how I will stop this happening again. How about I put in my plan of action that I pay a developer to fix your stupid broken systems??? arghhh so frustrated.

At this point I don’t believe seller support have ANY concept of common sense or of what they are asking sellers to do. They clearly do not understand the difference between something being our fault and something being Amazon’s fault.

00
Follow this discussion to be notified of new activity