Automated Return - Hermes Lost the Parcel

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Seller_QLl2T1xUeCE0k

Automated Return - Hermes Lost the Parcel

Has anyone successfully claimed compensation for these?

As other people have mentioned - We are getting passed around between Amazon and Hermes. Neither of them want to accept responsibility.

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Seller_rm3Qk9WfNgpd3

We are having the same problem with automated hermes returns. They have lost 3 return parcels now and doesn’t seem like theres anyway to make a claim. The hermes auto chat system is useless and when customer service actually email you back to say they can’t locate the parcel they don’t tell you how to make a claim and you can’t reply to the email and auto chat no longer works with the tracking number.

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