Hi everyone!

I have a question.

We are interested, how can we incrase our ratings?

Is there any help from Amazon that we can use? Meaning, can we ask Amazon to put a card in the shipment so the customer knows that we would like a rating.

Thank you

Guten Tag,

Ich habe eine Frage bezüglich der Account Health Rating (AHR). Meine AHR-Punkte sind in letzter Zeit allmählich gesunken: zuerst von 306 auf 300 und nach einiger Zeit weiter auf 296. Dabei gab es seit September 2024 keine neuen Verstöße auf meinem Konto.

Derzeit habe ich zwei Verstöße aufgrund von "Authenticity Complaint". Ich habe versucht, diese Probleme zu lösen, jedoch ohne Erfolg, obwohl die Produkte original sind.

In den letzten Monaten sind meine Verkäufe zurückgegangen. Daher frage ich mich, ob ein Rückgang der Verkaufszahlen möglicherweise die AHR beeinflussen kann, selbst wenn keine neuen Probleme auftreten.

Hat jemand von Ihnen ähnliche Erfahrungen gemacht oder weiß, ob ein Rückgang der Verkaufszahlen die AHR beeinträchtigen kann? Ich wäre dankbar für jede Rückmeldung oder hilfreiche Informationen.

Vielen Dank im Voraus für Ihre Unterstützung!

I'm sorry for the trouble, I am a Chinese seller. There may be many misexpressions when translated into German, now I will express my question in English. Can you give me some good advice on my question? I look forward to your reply.

Translation text:

I am both a seller and a manufacturer. I insist that my products do not infringe on the intellectual property rights of others. My products have their own patent numbers. Additionally, I have also sought advice from a professional German patent lawyer, who has provided a letter stating that my products do not infringe on any rights. I have also actively contacted the complainant, but I have not been able to get their reply. So, it is impossible for them to withdraw the complaint.

The Amazon Account Health Support Team and the Review team have not provided us with more help or advice. Regardless of any new envidence I submit for appeal, I always receive the same response:

"We received your submission but do not have enough information to reactivate your listing at this time. To reactivate your listing, please provide any one of the below documents for proving authenticity of your listings:

-- A letter of authorization (LOA) or licensing agreement (LA) directly from the rights owner indicating that you are authorized to use their intellectual property. You can find the contact information of the rights owner in the listing deactivation communication you have received.

-- An invoice directly from rights owner to indicate that your products are original and are purchased from the rights owner directly. You can find the contact information of the rights owner in the listing deactivation communication you have received.

-- A retraction from the rights owner to be sent to Amazon directly. You can find the contact information of the rights owner in the listing deactivation communication you have received.

-- Proof of design registration for the listed product."

It has been almost 180 days since I received the complaint performance notification, but there has been no progress in resolving this infringement issue. My account health rating is 192, indicating at risk. What should I do next to successfully reactivate my listings? How can I restore my account health rating to normal?

Can any experienced sellers help me? Thank you very much!