Shipment stuck on 'in transit' status since 31 July
Hi @Simon_Amazon
Please can you help me,
We delivered 1020 units on 31 July 2024 to LBA9, Shipment ref FBA15J15Y4FX.
The status of this shipment on the dashboard is still 'in transit', despite the stock being delivered on 31 July 2024.
We have been out of stock since 31 July, which has heavily impacted the business throughout Aug and September.
Please can you support me with getting these recieved into inventory asap.
Case ID 10124768562
19 replies
Seller_P39VCJEIceuPo
@Simon_Amazon any advice on how we can escalate this with seller support to get it resolved?
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
Here Simon from Amazon.
Have you received confirmation that the stock has been delivered?
I’ll follow up with the team as soon as possible.
Best,
Simon
Seller_P39VCJEIceuPo
Hi @Simon_Amazon
Yes the goods were delivered on 31 July, I have the stamped proof of delivery.
The shipment dashboard is still showing 'in transit'
I've had no luck so far with seller support
Thank you!
Simon_Amazon
Thank you for the information!
I've reached out to our partner team and hope to have an update for you shortly.
Best,
Simon
Seller_P39VCJEIceuPo
Thank you, hopefully we can get this resolved quickly now, has been 2 months since these items were delivered.
Seller_P39VCJEIceuPo
Hi @Simon_Amazon
Any update please, this is still not resolved
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
We are still looking into the issue.
I'll make sure to provide a feedback as soon as possible.
Best,
Simon
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
I'm still following up with the team regarding this issue.
You mentioned that you have the proof of delivery. Has this been included in case ID 10124768562?
Best,
Simon
Shipment stuck on 'in transit' status since 31 July
Hi @Simon_Amazon
Please can you help me,
We delivered 1020 units on 31 July 2024 to LBA9, Shipment ref FBA15J15Y4FX.
The status of this shipment on the dashboard is still 'in transit', despite the stock being delivered on 31 July 2024.
We have been out of stock since 31 July, which has heavily impacted the business throughout Aug and September.
Please can you support me with getting these recieved into inventory asap.
Case ID 10124768562
Shipment stuck on 'in transit' status since 31 July
Hi @Simon_Amazon
Please can you help me,
We delivered 1020 units on 31 July 2024 to LBA9, Shipment ref FBA15J15Y4FX.
The status of this shipment on the dashboard is still 'in transit', despite the stock being delivered on 31 July 2024.
We have been out of stock since 31 July, which has heavily impacted the business throughout Aug and September.
Please can you support me with getting these recieved into inventory asap.
Case ID 10124768562
19 replies
19 replies
Seller_P39VCJEIceuPo
@Simon_Amazon any advice on how we can escalate this with seller support to get it resolved?
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
Here Simon from Amazon.
Have you received confirmation that the stock has been delivered?
I’ll follow up with the team as soon as possible.
Best,
Simon
Seller_P39VCJEIceuPo
Hi @Simon_Amazon
Yes the goods were delivered on 31 July, I have the stamped proof of delivery.
The shipment dashboard is still showing 'in transit'
I've had no luck so far with seller support
Thank you!
Simon_Amazon
Thank you for the information!
I've reached out to our partner team and hope to have an update for you shortly.
Best,
Simon
Seller_P39VCJEIceuPo
Thank you, hopefully we can get this resolved quickly now, has been 2 months since these items were delivered.
Seller_P39VCJEIceuPo
Hi @Simon_Amazon
Any update please, this is still not resolved
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
We are still looking into the issue.
I'll make sure to provide a feedback as soon as possible.
Best,
Simon
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
I'm still following up with the team regarding this issue.
You mentioned that you have the proof of delivery. Has this been included in case ID 10124768562?
Best,
Simon
Seller_P39VCJEIceuPo
@Simon_Amazon any advice on how we can escalate this with seller support to get it resolved?
Seller_P39VCJEIceuPo
@Simon_Amazon any advice on how we can escalate this with seller support to get it resolved?
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
Here Simon from Amazon.
Have you received confirmation that the stock has been delivered?
I’ll follow up with the team as soon as possible.
Best,
Simon
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
Here Simon from Amazon.
Have you received confirmation that the stock has been delivered?
I’ll follow up with the team as soon as possible.
Best,
Simon
Seller_P39VCJEIceuPo
Hi @Simon_Amazon
Yes the goods were delivered on 31 July, I have the stamped proof of delivery.
The shipment dashboard is still showing 'in transit'
I've had no luck so far with seller support
Thank you!
Seller_P39VCJEIceuPo
Hi @Simon_Amazon
Yes the goods were delivered on 31 July, I have the stamped proof of delivery.
The shipment dashboard is still showing 'in transit'
I've had no luck so far with seller support
Thank you!
Simon_Amazon
Thank you for the information!
I've reached out to our partner team and hope to have an update for you shortly.
Best,
Simon
Simon_Amazon
Thank you for the information!
I've reached out to our partner team and hope to have an update for you shortly.
Best,
Simon
Seller_P39VCJEIceuPo
Thank you, hopefully we can get this resolved quickly now, has been 2 months since these items were delivered.
Seller_P39VCJEIceuPo
Thank you, hopefully we can get this resolved quickly now, has been 2 months since these items were delivered.
Seller_P39VCJEIceuPo
Hi @Simon_Amazon
Any update please, this is still not resolved
Seller_P39VCJEIceuPo
Hi @Simon_Amazon
Any update please, this is still not resolved
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
We are still looking into the issue.
I'll make sure to provide a feedback as soon as possible.
Best,
Simon
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
We are still looking into the issue.
I'll make sure to provide a feedback as soon as possible.
Best,
Simon
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
I'm still following up with the team regarding this issue.
You mentioned that you have the proof of delivery. Has this been included in case ID 10124768562?
Best,
Simon
Simon_Amazon
Hello @Seller_P39VCJEIceuPo,
I'm still following up with the team regarding this issue.
You mentioned that you have the proof of delivery. Has this been included in case ID 10124768562?
Best,
Simon
