I've attached 2 screen captures. As you can see, in one image, my ASIN definitely has a sales history while in the other, it shows this product has had 0 sales in the last 24 months.
My concern is when I am sharing a buy box with 8 sellers, sales history plays an important role in competing for the buy box. I'd argue it's the most important factor.
Normally this ASIN hasn't had issue and it appears to have started yesterday. I haven't looked through all of my other ASINs as I have many, but I did look at a view and their Sales Information is working as intended. Which makes me worry that this is going to be something that's going to cause trouble with my sales in the future.
This happened to another ASIN a few years ago where I was holding the buy box even against a half dozen other sellers and I was still getting the buy box 80% of the time. Then one day my sales history reset like this and I went from selling 100 widgets a month to 6 over a 12 month period.
Has anyone else had this issue happen? How do I even phrase this for a Seller Support ticket?
