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Read onlyI'm looking for some help with a critical issue. All my Casio listings became inactive on November 23rd, and despite providing all requested documents, I’ve received no response from the CSM Brand Team.
Here is a short breakdown:
I’ve contacted Seller Support multiple times, but they say only the Brand Team can assist. Unfortunately, the Brand Team is unreachable by phone, and my emails remain unanswered. Meanwhile, I keep receiving performance notifications asking for the same documents I’ve already sent.
This situation has left my inventory stuck at FBA during the busiest time of the year. I urgently need help to resolve this. Case ID: 10574065712
If an Amazon moderator sees this, I would be very grateful if you could escalate the issue or provide guidance or if anyone could tag some moderators here it would be very grateful.
@Sarah_Amzn @Spencer_Amazon @Simon_Amazon @Ezra_Amazon @Winston_Amazon
Thank you,
@Julia_Amazon @Ezra_Amazon Hello, would you kindly be able to assist me? I started this post 7 days ago and haven't received any reply. Thank you in advance.
Hi @Seller_QCBWmuSBHtbWc,
I've reached out to the partner team regarding this issue.
They've reviewed your brand appeal and reinstated it. You should have received an email notification from them yesterday (December 15th) with more details.
Could you please confirm if you've received that email? Thank you, Ezra.