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amazon applied "prior refund" to a a customer return with "no tracking number", item never recieved back
Fulfilled by merchant order on amazon.com
amazon automatically applied a "Prior refund: Applied"
Return Tracking status: Not available
Conveniently, the return address selected for this order is the return address for canada orders on amazon.ca. This allowed the buyer to get full refund without return.
Amazon cannot explain why an american customer on amazon.com with a US address was able to get the return address for canadian customers.
Other returns BEFORE and AFTER this return came in normal to the correct US return address.
I did not authorize the return and certainly did not refund the customer without receiving the return, although amazon seller support is telling me i am the one who provided the refund to the buyer.
Customer never returned the item and amazon fully refunded them and there is no tracking number provided for return.
It says order not eligible for SAFE-T claim. Lost my product and money.
1 reply
Jameson_Amazon
Hi @Seller_6qvVjqTcZx2j2,
Thank you for reaching out about this on the Seller Forums!
Just to quickly clarify, is this the same return that is being discussed over in your other thread right here? If so, I'm happy to see that my colleague, TaylorR, is assisting you over in that thread! When you have a moment, please take a look at their recent questions so they can help you out further with this.
Now, if this thread is actually about a different situation, can you please send me your case IDs for this specific return? That way I can take a further look to determine how I can best help here!
Thanks again,
Jameson
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