Has ANYONE managed to get ANYTHING done successfully by Seller Support in recent months?
Over the years I have managed to get numerous media catalogue errors corrected (book bindings etc.), sometimes easily, sometimes after much to-ing and fro-ing with Seller Support. But now Seller Support seem to have switched off phone support altogether and callbacks requested via Chat are never returned. Have they competely given up helping sellers now??
All I want to do is correct a Binding attribute from ‘Hardcover’ to ‘Audio Cassette’, after a customer ordered it wrongly thinking it was a printed book, and I have provided photographic proof, but SS just keep repeating that I have to upload a complete ASIN refresh file using what sounds like a complicated spreadsheet with incomprehensible headings… no callbacks, no explanations, and the Chat people haven’t a clue…
It’s a complete and utter waste of time, and all I want to do is make a simple correction to a misleading piece of data in the product details…
Is anyone managing to get these kinds of corrections actioned by Seller Support?
153 replies
Seller_DROodOAYHftnc
I don’t even bother trying anymore. They cannot / won’t even correct a simple spelling error.
Seller_B4VbHpnDLDLAU
i gave up years ago, my time is more valuable so if its that problematic i remove and sell elsewhere.
Seller_tRuvBEHDedp4q
Simple answer is NO
Trouble is you often have to open a case and try before you can use other methods like asking a mod to be involved or messaging MD
Seller_WseB32EBb785w
For sure it’s hard work, and their own out of control AI makes things much worse. They recently changed a confectionery listing of ours into Pet Food. We got it changed back, but robot had also decided that the item was Vegetarian, which it isn’t. That took a separate case and 4-5 hideous innaccurate responses before we got anywhere. Like you, we’re inclined to give up trying too, but if a customer buys something that robot advertises as a certain dietary discipline, and customer feedback is adverse, because the item is not, despite causing the problem itself, who is robot gonna blame ? Think we know the answer to that…
Seller_Yja9oH7DLHk2I
I don’t bother either. My life is too short. I find dealing with them makes me really angry and my pulse rates goes sky high (got a new watch for my birthday that tells me).
I just sell it on another platform.
Amazon’s loss.
I have a product that was selling 250 units per week. Amazon have suddenly decided everyone is too expensive and no one is winning the buy box any more. The ranking has dropped from 2,000 to 12,000 and my sales have dropped to 5 or 6 units per week. How does Amazon benefit from this? I have tried on this one as I have sent hundreds of units in. Wish I hadn’t bothered.
Seller_WseB32EBb785w
We’ve had loads like that, and gone from 2.2m turnover to around 250k. Just woke us up elsewhere to be honest, and if the time comes we can’t trade on here anymore, so be it. That’s the only attitude that ensures self-sanity.
Seller_LKjg1QRrO36Yq
I always contact them via email rather than chat. I base that on the assumption that it gives them more time to absorb the issue.
It’s still an incredibly frustrating experience.
I mentioned on another thread that it seems that the first 7 or 8 emails are responded to by bots (or bot-like humans) that give you irrelevant cut’n’pastes from the help files.
If you persist you just might get an actual human being with a bit of knowledge and the ability to act on the issues but it’s a maddening experience and not worth the time or effort for minor issues
Seller_mxez2L8QjE6WW
Absolute waste of time. What should be quite simple & straightforward - correcting a binding or publication date, correcting distributors ‘Littlehampton’ & ‘TBS’ to the proper publisher, even a simple typo, all of which would help the customer (Amazon’s prime objective apparently) - is rendered impossible by reliance on bots. Not to mention the frequent changes of category, from Books to - say - Curtains for a book on curtain making, Pet Food for a book on keeping iguanas, and a Playfair Book of Football, 1956 to what the whole things is - Balls.
Seller_DTufFoxJuMU0M
Its honestly not worth the stress or hassle
Seller_0msMReDTskp1Y
I’ve had one of my listings changed over the weekend so that the details shown are for a completely different item. Normally I’d just abandon and recreate the listing rather than trying to get SS to do any good, but this is an FBA one with many units in stock. What’s going to happen now is that customers are going to buy based on the new listing and then receive goods from the old listing.
It’s an absolute farce and now I’m going to have to shell out to get all these returned from FBA so I can start again.
