VIDEO CALL FOR DISBURSEMENT ON DEACTIVATED ACCOUNT
Hello,
I have requested my holdings funds and amazon wanted to video call with me. It was written 20 May, 10:00 am in Greenwich Mean Time, i live in london and we are in British Summer Time at the moment. Which means 10:00 am is 11:00 am here. I waited 15 minutes after 11:00 am for amazon to attend this meeting however they didnt. I think they might attended at 10:00 am. It is confusing and i missed my video call. What can i do now to rearrange a new meeting with amazon or are they going to send me an email again for other slots that i already choosed to attend this meeting ?
Regards,
25 replies
Sarah_Amzn
Hello @Seller_DqGeI5Gznx7T9,
I'm Sarah with Amazon.
Will check it with the IPI team and come back to you.
Kind regards,
Sarah.
Sarah_Amzn
Hello again @Seller_DqGeI5Gznx7T9,
I just got the confirmation from the IPI team that they will send a new rescheduling link.
Can you please confirm if you have received it?
Sarah.
Seller_DqGeI5Gznx7T9
Hello Sarah, thank you for reply. I received and booked 3 different slots. The last date is 4th of june i hope they will let me know for 4 th of june because other 2 dates have been passed and they didnt invite me to join the link yet.
Sarah_Amzn
Hello @Seller_DqGeI5Gznx7T9,
Ok, please let me know if the video call is successful tomorrow. If not, I'll follow up with the partner team again.
Kind regards,
Sarah.
Seller_DqGeI5Gznx7T9
Hello again, still i didnt get any confirmation email from amazon about my video call for tomorrow. Can you please arrange it ? It happens second time , first time i waited 15 minutes and nobody didnt join the meeting and then i received this email: Hello,
We regret to inform you that your appointment for the virtual identity verification scheduled for May 20, 2024 has been canceled due to unforeseen circumstances.
I am just trying to get my money inside the Amazon why they are making it so complicated ? They dont even join the video call it is unbeliavable...
Sarah_Amzn
Hello @Seller_DqGeI5Gznx7T9,
I'm checking again with the team.
Can you please provide 3 dates and time preferences starting from tomorrow?
Sarah.
Seller_DqGeI5Gznx7T9
Sure the dates are :
2024-06-10 10:00 AM
2024-06-11 10:00 AM
2024-06-17 10:00 AM
This is 3rd time that i am booking for this appointment please can someone attend the meeting ? I am just trying to get my money inside.
Sarah_Amzn
Hello,
the IPI team will send you a new email for reschedule.
Please let me know when you receive it and if the email has the meeting ID link.
Kind regards,
Sarah.
Seller_DqGeI5Gznx7T9
Hello again,
i received an email to reschedule video call and i did. The dates are below please can someone attend this time its going to be 3rd time i am attending video call but amazon does not. And i didnt receive any link about meeting ID.
2024-06-10 10:00 AM
2024-06-12. 10:00 AM
2024-06-18. 10:00 AM
