Amazon refunding orders from over 2 year ago
ForumsHomeDiscussions

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_VvsqePVdAmk0R

Amazon refunding orders from over 2 year ago

Hi all,

We’ve had a number of customer orders refunded by Amazon for order placed in 2020. In each case we’ve had no contact from the customer or Amazon before the refunds have taken place. Has anyone else experienced this and whats the best way to tackle it?

Thanks

72 views
5 replies
Manage Buyer Experience
Tags:Customer, Refunds
00
Reply
0 replies
user profile
Seller_7VbclcPFFRTnc
In reply to: Seller_VvsqePVdAmk0R’s post

Same item? If so, possibly a product recall

00
user profile
Seller_esvgLzKXw2YAl
In reply to: Seller_VvsqePVdAmk0R’s post

I’ve had this kind of thing a few times, notably on fridges/freezer etc.
The trouble is, Amazon are free to just refund for this kind of thing, regardless of what consumer rights/warranty etc may be.
I’ve tried to fight on each occasion and never got very far with it at all.
So I don’t hold much hope out for you.
The best you might get, is if Amazon fund it themselves.

00
Follow this discussion to be notified of new activity