Amazon deactivated account for a listing which was not in my inventory its been nearly a month now I have removed most of my stock from FBA, there's still some stock in reserve status which I don't know how to remove.

Spoke to customer support many times all I want them to do is check why a listing which was not in my inventory was removed from the catalogue causing my account to be deactivated.

Keep getting the same generic response every time, how I should provide evidence why I have violated the policy ! when the listing was not in my inventory, I have sold items on many platforms but have never faced such bad customer support.

My account has been deactivated over three months ago for a listing which was removed twice from the Amazon catalogue. I have been told by customer seller support that this does happen occasionally where the same listing with the same sku is removed twice from the catalogue however this should not have caused my account to be deactivated. Its been over Three months since I have been trying to explain this to seller support, I keep going round in circles, sometimes when they cant find the answer as to why my account was deactivated when I didn't have the listing in my account they copy and paste a generic response just to mark the question as answered or they will just mark it as answered without replying.

I don't understand why they don't check my account to verify that I didn't have the listing in my account instead of causing so much anxiety and stress.

Its been over a month now my account has been deactivated. SO in march this year i have sold 40 units of one item and got 1 complaint from a customer about authenticity of my product. Amazon have asked me invoices which i have provided but amazon have rejected the invoices and said the dont have enough information. So instead i did send a acknowledgement to amazon to get rid of this violation and didnt sell this product again and after acknowledge amazon have taken down my listing. In july this year i was going through my inventory page and saw that inactive listing and have deleted it. just because i deleted it amazon thought i have updated the listing so they have deactivated my account and asked for the invoices. I have the same invoices which i already have provided to amazon in march which amazon have rejected and asked for more. So i called up health team and asked for help because my inventory is sitting at one of amazon warehouse and my account is deactivated in error. I suggest anyone from amazon try to understand my situation i didnt sell that particular product after the acknowledge was sent to amazon in march and i have no plan to sell that item ever again. PLEASE DO CONCIDER MY EXCEPTIONAL CIRCOMSTANCCES AND REACTIVATE MY ACCOUNT.