Return for no reason?
We have just had a customer in Germany put in a return request for a floor standing book holder but has given no reason for return. I always believed that the customer had to give a reason so obviously I was wrong. As it is we have messaged this customer asking why they want to return it - they have had it fifteen days and it requires some assembly so it seems odd not to have a return reason.
Thoughts anyone?
10 replies
Seller_hC0hNVDuILaKO
No return reason needed.
But as a simple change of mind then if this was a sale on DE and you have a DE return address then they pay for the return postage, if a sale on .co.uk then the DE buyer has to pay the return to the UK
If however it is a DE sale but you don’t have a DE return address you have to supply a pre paid return label to the UK
Seller_sFEUMUfeW5484
Germany has by far the highest rate of returns of all countries we deal with. I’m not sure about furniture, but in the categories I see in, we have to accept all returns, regardless. (in line with various time limits of course)
Seller_B3pYlmAHJFefl
We had so many returns from Germany (mostly no longer needed) that we stopped all sales there.
