Urgent Help: Issue with My Shipment STAR-TN5QKNZUPEMWA
Hi everyone,
I hope someone here can guide me because I’m facing a serious issue with one of my shipments.
I sent a shipment to Amazon's AWD warehouses, and the delivery was completed on November 11, 2024, at 1:00 PM PST to the IUSJ warehouse. My carrier provided me with a Proof of Delivery (POD) confirming that everything was delivered correctly.
The problem is that the shipment status on Amazon's shipping page hasn’t been updated since it was created on October 8. I contacted support twice and they informed me that there is no Appointment ID registered for this shipment. This left me confused since my carrier confirmed they used the correct Appointment ID, and everything was delivered as scheduled.
Every day that passes without this inventory being synced means I’m losing sales. I’ve tried resolving it with the support team, but there’s still no solution.
Has anyone here faced a similar issue? What steps would you recommend I take to ensure Amazon registers my shipment and processes my inventory? How can I escalate this case effectively?
8 replies
Seller_CW0P5hgbsiqWX
Could is be that Amazon is not processing new incoming inventory in November ana December? Employee staff are all assigned to shipping products outward to buyers.
Topher_Amazon
Hi @Seller_Aun9prVsWO3Op,
AWD receiving timelines are greater than 10 days in most instances right now so that alone isn't cause for alarm, but I'll ask our AWD partners to check the transaction history on the shipment.
Topher
Topher_Amazon
Hi @Seller_Aun9prVsWO3Op,
I've received word that your shipment has been fully received and closed and you should see that reflected in your reports now.
Have a great week,
Topher
