Unable to reactivate account from inactive
I am trying to reactivate my seller account for but encountering an issue. I confirmed my credit card, received an email, clicked on the URL, and then selected “Reactivate Account.” However, the “Inactive Account” page appears, and when I click the “Continue” button, it redirects me back to the “Charge Methods” page, showing that my card is already on file. The process then loops back to the beginning.
Could you please advise on how to successfully reactivate my account?
3 replies
Seller_0ZOTsqAjhXNWj
Exactly the same thing is happening to me, also due to inactivity. I just added a new item for sale this week, so I am not inactive. I am stuck in the same loop.
My credit card on file is an Amazon credit card, not a debit card. It expires in a few years.
Roberto_Amazon
Hello! @Seller_vKYq3JR0LDY94
This is Roberto. Apologies for the delay on getting back to you, I see that your account is currently active, can you please confirm if you are still facing any issues with this?
Regards,
