Account deactivation - appeals nightmare please help

Hi Guys
My account has been suspended under section 3 as my identifying documents ‘do not match the information entered in seller central.’
I have been asked to rectify this by supplying a ‘business license’ - which as i’m in the UK I assume means certificate of incorporation? and a utility bill matching the address entered into seller central.
However, having addressed this, I repeatedly get my appeals rejected. When i create a ticket through the help section to ask for reasons why I get a generic email saying that it is not the correct channel to enter appeals, despite my query clearly not being an appeal.
When I request a callback, I get the same generic advice which I have addressed thoroughly in my 10+ attempts to appeal.
I do not know what information I entered when creating the account however all information I can see on my side matches the documents I am submitting.
I am extremely frustrated and disappointed with this total absence of common sense customer service/client relations.
The way I see it I have 2 options.

1. Find someone to talk to at Amazon to find whatever the problem is and come to a solution.
   2)Close my account

I have been told by account health that I cannot close my account without reactivating it first so this option would have to be via GDPR notification.

I’d really appreciate some help here.