Account suspension
Hello
My amazon account has been suspended. The email stated that they had to verify my ’ identity, business information, or both’. I think this is due to me uploading a bank statement that didn’t match my address on the account.
There is a box on my seller central that says appeal. However the email says that Ill be contacted with 24 hours to upload some information. I see no where to do this.
If someone could advise as to how to resolve this. I have emailed and opened a case with support , but have not had a reply.
Should I fill in the appeal form? What should that include?
How long will it take for my account to be re verified?
Will they definitely let me keep selling once this has been done or is there a risk that Ill be completely banned?
Pretty desperate to keep selling .
Thanks for any help
15 replies
Seller_EJIX7rqDNQJi2
If your Seller Account was suspended over verification issues, you will need to communicate with seller-verification-enquiry@amazon.co.uk, as this is the department which handles these types of suspension.
You should explain how you submitted a wrong bank account statement and then provide the correct one.
Seller_ejwc84JNL5Uk6
You won’t pass this verification check if all your details don’t match. The address on your bank statement needs to match your account address. No appeal will work if this isn’t the case.
Can you meet this requirement?
Seller_oamufuhvDLQuV
As advised here is the series of events:
I received this first (they sent this twice in quick succession): I think this is because I uploaded a bank statement which didnt match the address on the account.
Hello,
Your Amazon.co.uk seller account is under review. During our review, you will not be able to sell on Amazon.co.uk.
_To sell on Amazon.co.uk, we need to verify your identity, business information, or both. _
You can confirm that you would like to begin the verification process in one of the following ways.
_-- Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notification…) _
– Email seller-performance@amazon.co.uk
_Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. _
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.co.uk.
We look forward to hearing from you.
I then sent an email (Seller performance) asking how I could resolve the situation .
After this I received:
Dear Seller,
_We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon. _
_Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account. _
_Please do not hesitate to contact Seller Support with any questions you may have: _
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
I then emailed seller verification asking why my account was now invalid.
I then got the following email:
_Hello, _
Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.
You will be requested to verify your identity, business information, or both within 24 hours. Please log in to your Seller Central account and complete the requested steps for verification.
Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 38 avenue John F. Kennedy, L-1855 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe S.C.A. is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments is a trading name of Amazon Payments Europe S.C.A.
Sincerely,
Seller Performance Team
Amazon.co.uk
This is the last I heard from them , and there appears to be no steps for verification. Today there was a thing asking to verify my bank account but the bank account seems to be verified already.
I also opened up a case , but still haven’t heard anything from amazon directly.
Should I open up another case / recontact them as its now been a few days? There is also an option on one on the messages to ’ appeal’.
Should I use this to explain the bank account etc change / change of address or should I wait?
As mentioned, I uploaded a bank statement but hadnt changed my account address. The account address now has been changed to match the bank statement.
Should I be worried about my account getting a complete ban or should this be resolved?
Desperate to get back to selling !
Thanks
Seller_WLGqA7q6IxROo
We are having a similar issue here.
Out of curiosity @Hignell1. Have you finally gotten any answer?
Seller_oamufuhvDLQuV
So I emailed asking for an update . They finally replied saying
Hello,
We are still reviewing your account. We will send you an email when we finish the review.
This was on the first . nothing since . Debating whether to use the appeal button or not
