Product Videos Rejected due to Medical Claims
Hi team,
We have two How to Videos that were rejected due to "false medical claims". Our product isn't a medical device. The videos don't provide medical advice, negatively refer to professional medical advice, or make false medical claim. They only explain product features, uses and care tips. We have emailed community-help@amazon.com but have not been responded to. Please help get these videos approved!
Video 1 ID: 0e0f2347b216400c827b91f26d739826
Video 2 ID: 058e89b427ba4d6f9031a2659c800935
Thanks
4 replies
Seller_cGR96tcaTlGHD
Can anyone help look into this please?
@Rose_Amazon @Manny_Amazon @Cooper_Amazon @Veronica_Amazon@Jameson_Amazon @Bryce_Amazon
Manny_Amazon
Hi @Seller_cGR96tcaTlGHD,
The community-help@ email address is no longer active. I recommend that you report this to the Amazon Community team using the following method:
1. Visit Customer Service
2. Select Help with something else (if this button is displayed).
3. Select Something else
4. Select Amazon Community
5. Select Customer Reviews
6. Select Moderation Process
7. Select I need more help
8. Select Send us an email under Email us
If you have submitted via this method and still haven't heard back in 3-5 business days, please let me know and I'll look into escalation options.
Regards,
- Manny
