Hi, @Spencer_Amazon @Ezra_Amazon @Simon_Amazon

In July, 29 sellable units from one of my shipments were mistakenly marked as defective by Amazon’s system.

This inventory was located in the UK, but the issue seems to have stemmed from a separate case where I requested the sellable units to be marked as defective and so that they can be disposed in Germany Marketplace. Unfortunately, Amazon mistakenly applied this action to my UK inventory on 29th July.

As a result, the 29 sellable units in the UK were liquidated due to my automated unfulfillable settings at the beginning of each month, in the case 2nd August, I cancelled it immediately when I saw this, but the cancellation didn't go through, which led to a significant financial loss.

I have contacted support multiple times, and after investigation, the error was acknowledged as being on Amazon’s end, but the reimbursement requests have been consistently denied, citing various reasons unrelated to the core issue.

I understand Amazon’s policies for defective products, but in this case, the marking of these units as defective was an internal error. Despite numerous communications with support and providing detailed timelines and evidence, I am still hitting a wall with the reimbursement process.

Case ID: 10173980662

Please help! Thanks!

Regards

Joyce