Refunds - Why are they being Automatically given?

Since when has Amazon been given refunds automatically? I have always authorized a refund, once received the item then issued a refund, i am discovering Amazon are already issuing them before i have received the goods back?

50 views

2 replies

Manage Buyer Experience

Tags:Refunds

0 replies

Seller_ftMMn0UeA4IQP

2 years ago

In reply to: Seller_KzKHCkReJOW2w’s post

Did you see the refund on first scan announcement?

Seller_DROodOAYHftnc

2 years ago

In reply to: Seller_KzKHCkReJOW2w’s post

You have obviously missed the email / new procedure where items are refunded on first scan.

“Refund at first scan for seller-fulfilled returns” (https://sellercentral.amazon.co.uk/gp/headlines.html?id=GHS9JDY5LXQP95VX&ref=nslp_at_17_GHS9JDY5LXQP95VX_en-GB_ttl_rf_recent_news_18), including our “Reimbursement policy (SAFE-T claim) for seller-fulfilled orders with prepaid return labels” (https://sellercentral-europe.amazon.com/help/hub/reference/G202175000).

Follow this discussion to be notified of new activity