I am hoping a Mod can get a set of eyes on IP complaint issue (received without a test buy)
@Seller_pAPBCLhysbW5T
We sell branded compatible items. Meaning our items are made to work with another brand's products.
In this case it is necessary to reference the other brand's name and relevant model number in order to describe what the product is. This falls under fair use of IP. We are not claiming that the product is made by the OEM brand. It is very clear throughout the detail page that this is our branded product, which is made to work with another brand's product. We use our own pictures, descriptions, etc.
Amazon's policy on these products is seen below, Section 6 (c)
https://sellercentral.amazon.com/help/hub/reference/GZUQ6GBBXQVHQKF2?locale=en-US
The suggested avenue for appealing the complaint is extremely simplified. It asks us if we are a drop shipper (we are not), and the only other relevant piece of information we can submit is a trademark registration number (no text field for further explanation of the issue).
Obviously when we submit the trademark number for OUR brand with no context, the team in charge sees that it doesn't match the brand that the IP complaint is regarding and immediately rejects the appeal.
We've opened a separate case to explain the issue and hopefully escalate it to where it needs to go, but they are already suggesting that we instead appeal it through that limited channel where we cannot offer any explanation of the issue.
Having been down this road before, we know this is probably going be a very prolonged and frustrating process of getting through to someone that is willing to read and understand that we are not actually infringing on this brand's IP.
Is there a better way for us to approach this issue?
Complaint ID: 17656867561
Case ID: 17694740451