Hi,

I monitor A-Z claims regularly and take action when one appears.....BUT like today I seem to occasionally get a batch of cases decided against me appearing on a single day despite these cases never appearing on my AZ claims page.

I am well withing my limits for such cases but this is frustrating - would rather resolve issues with customers before a claim decision required.

Does anyone have any ideas about where these "ghost" claims come from?

Regards

Hi All,

Despite items being delivered customers are opening A-Z Claims and they are going against my score. Im getting about 2-3 in every 100 Orders Currently but this is making my A-Z rate over the 1% and today I got an email about a training course and my account is now seriosuly at risk of deactivation. All of them have been delivered!! Some, even in Amazons response it says 'Item Tracking and Signiture is showing delivered but the customer has claimed they never got it and it's going against me.

Any help please

Hi All

I had three false INR claims turned into A-Z claims last week. Now the amount of the next scheduled payment has not increased by a single penny, but the amount held in ALR has almost doubled!

Has this happened due to the A-Z Claims?