Since March when Amazon caused the whole 'Express shipping auto select' debacle I've been unable to select international/ROW shipping. Well, technically I can select it but it doesn't remain selected. When I go back half an hour or a day later it is unselected again. I've had various nonsensical replies from Seller Support who don't seem to be able to resolve the issue. They keep saying that it has something to do with my default shipping settings (it isn't) or because I'm a "legacy UK MFN" whatever that is. But none of that makes sense as the products I added before this year all have international shipping selected (unless I need to update stock in which case the option once again disappears).

I noticed that you’re experiencing the same issue with the IEN option and international shipping plans. I’m facing the exact same problem and I’m currently searching for a solution. If I find a way to resolve this, I’ll be sure to share it with you.

In the meantime, could you let me know what steps you’ve taken so far to address the issue? It would be really helpful to compare notes and see if we can find a solution together.

Thanks, and I hope we can get this sorted out soon!

Hello everyone,

I'm trying to create a new shipment but I can't because Amazon requires to enter IEN numbers on some closed shipments.

The problem is that there is no button to enter the IEN.

What can I do?