This question relates to Royal Mail 2nd Class Large Letter brought on an RM account not being a valid tracking method.

I have started to use Royal Mail 2nd Class Large Letter (code BPL2 on Click and Drop) for some of my orders. I am having messages from customers asking for refunds as Amazon are saying the item is lost when there is a delivery scan.

My VTR is also now much lower and checking the VTR report a lot of the orders on there have a valid delivery scan from RM so should be valid for VTR.

Seller support say that the items do not have a carrier scan but that is incorrect as they do.

VTR policy says 2nd Class Large Letters can be used so I shouldn't be penalised for doing so.

Can a Mod please advise why Royal Mail 2nd Class Large letter is not valid for VTR and why customers are being told the goods are running late or lost when there is a delivery scan?

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

I've been selling with Amazon for 3+ years now and currently pulling my hair out with their whole VTRs since they changed to wanting everything bought through Amazon's "Buy Shipping".

We've put this integration off for a long time as we sell low-value, small items that can only economically be sent via Royal Mail 1st/2nd class. This was fine as these had always been exempt, but after getting my account suspended twice with misinformation from Amazon I'm trying to get to the bottom of things before I spend time and money changing processes and building new API integrations.

My concern is that I've seen some people, despite being good boys & girls and buying their 1st/2nd Royal Mail through Amazon, that because they're still essentially stamps Royal Mail doesn't scan them. This means time and effort have gone in to changing processes, all for VTR to remain poor. See below:

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/e8fa389576707d8dc17152514e18dcdc

Does anyone have any experience?

I’ve been looking more closely at the process of using Amazon’s Buy Shipping for Royal Mail deliveries, including 1st Class, 2nd Class, Tracked 24, Tracked 48, and other services. As sellers, we rely on this service and pay Amazon for the postage. With today’s advanced technology, it’s clear there’s a robust system tracking these transactions.

Here’s how I understand the process:

Amazon Charges Us: When we purchase postage via Amazon, they bill us for the service, so they are fully aware of the transaction. Amazon Pays Royal Mail, Royal Mail must then charge Amazon for these services since we are buying postage through them.

Postage Scanning and Tracking: At some point, Royal Mail must scan the items into their system as part of the process to allocate deliveries. Given this process, I have a question, why are sellers still held responsible for a product not being delivered?

Once Royal Mail collects our parcels and allocates them for delivery, it’s clear they have scanned them in to schedule the delivery. So why is the responsibility still on sellers when the process is entirely out of our hands?

I understand that Amazon’s policy states that sellers are responsible for ensuring delivery, but at what point does Amazon step in to help its sellers avoid customer fraud?

With all this technology, Amazon must know that the item was handed over to Royal Mail. Shouldn’t there be a stage where Amazon assists us in protecting against claims of non-delivery, especially when it’s beyond our control?

I suppose what I’m really trying to say is this: What’s the point of having tracked options with any courier if sellers are still left claiming and losing on items sent 1st Class, 2nd Class, or even Signed For?

Why is it that Amazon will only guarantee orders they deliver through their own network? Why doesn’t Amazon offer a collection service to streamline the entire process for sellers? Wouldn’t that ensure better accountability for both sellers and buyers?

Or… is that the whole point? Is Amazon subtly nudging all of us towards using FBA (Fulfilled by Amazon) exclusively? If so, this raises even more questions about fairness for smaller sellers who rely on FBM (Fulfilled by Merchant).

What do others think the future holds for us sellers to combat fraud, we all know its getting worse !