Account under review
Received the following from Amazon this morning. I have £6315 which is now not available to transfer, I’ve turned off selling shipped current orders and set my professional plan to downgrade to individual from next cycle.
Does anybody know how long this takes? I’m going on holiday in 3 weeks and ideally won’t be longer than that, I’ve copied and pasted the email below
Dear CraziesCards, We are reviewing your account. Funds will not be transferred to you during the review but will stay in your account. Please continue to ship your orders and only list items that you can ship by the expected ship date. Why did this happen? Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.co.uk seller account. Amazon’s policy regarding Selling Policies and Seller Code of Conduct can be found at https://sellercentral-europe.amazon.com/gp/help/1801. How do I expedite the review of my account? To expedite the review of your selling account, please provide us the following information: - How long you have been in business. - Anticipated monthly sales on Amazon. - The address (URL or store address) of other stores where you sell these products. - Tracking information for recently shipped orders. - GSTIN, VAT ID, Tax ID, or Dun and Bradstreet (D-U-N-S) number. How do I send the required information? Submit this information to selleraccount-review@amazon.co.uk. Has your account been reviewed in error? If you believe there has been an error, please submit an explanation. Your explanation should include the following information: – Evidence or examples that demonstrate your account complies with our Selling Policies and Seller Code of Conduct. – How your account has not violated our policies. We’re here to help. If you have questions about this action, please contact us at https://sellercentral-europe.amazon.com/cu/contact-us. Additionally, please find general guidance for creating a plan of action at https://sellercentral.amazon.co.uk/gp/help/G201623610. You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. – iOS App (https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8) – Android App (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB)
Sincerely,
Seller Performance Team
41 replies
Seller_BS5lg2keRs2QO
They are a maximum of 30 days. Generally these reviews are done behind the scenes such that a seller may not even know. Sometimes they do require the seller to take some action, as per above.
Edit - they don’t seem to have included a link to the actual policy:
https://sellercentral.amazon.co.uk/help/hub/reference/200320980
Seller_DTufFoxJuMU0M
Also if you are posting 50-100 items a day you really should look into an account with royal mail
Seller_3di7P6gi1JyqG
Update, they didn’t accept that they have the tracking numbers so I’ve input manually all 30-40 that I could find as 95% of my items go untracked
They also asked for invoices which I sent
They asked for my business email address (I don’t have one) my business website (I don’t have one) and my business bank account as it says on file
This is the email I received earlier today
Hello CraziesCards,
We do not have enough information to reinstate your account for one or more of the following reasons:
– Evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
– You may be missing critical business information from your account to validate positive buyer-seller history across other sales channels. Provide supporting documents that includes but are not limited to business website and email or company bank information.
– We have observed a significant increase to your sales or an unusual change in your selling patterns. Please provide us supporting evidence that you have inventory to fulfill all of the orders placed. This includes but is not limited to copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days.How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap<https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap>) and submit additional information as requested.What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.We’re here to help.
If you have questions about this review or the information requested above, visit selling account reviews for seller-fulfilled orders (https://sellercentral-europe.amazon.com/gp/help/G200320980 <https://sellercentral-europe.amazon.com/gp/help/G200320980>).You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap <https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap>) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the iOS app: https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8 <https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8>
– Download the Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB <https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB>Thank you,
Amazon.co.uk <http://amazon.co.uk/>
Sincerely,
Merchant review team
Amazon.co.uk <http://amazon.co.uk/>
Seller_3di7P6gi1JyqG
So I sent a lot of stuff off and its now come back saying
Hello CraziesCards,
We do not have enough information to reinstate your account. We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or proof-of-delivery documentation.
If you are an Amazon Easy Ship seller, please confirm that you use this service for your seller-fulfilled orders as part of your submission.
How do I send the required information?
Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We’re here to help.
If you have questions about this review or the information requested above, visit selling account reviews for seller-fulfilled orders (https://sellercentral-europe.amazon.com/gp/help/G200320980).
You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the iOS app: https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8
– Download the Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Thank you,
Sincerely,
Merchant review team
however I use buy shipping 2nd class, and a select few items go tracked, question is can I just email back saying I use buy shipping and recent seller fulfilled orders shows 5 out of 5 and 100% VTR
Seller_NoMNQDGnEW5Bx
Looking at your feedback, appreciate youre selling and posting a lot but its an incredibly high rate of items not received over the whole month, perhaps you do need to look at how theyre posted, what envelope do they go in, do they definitely have the right postage on, are your addresses and return address clear?
Also, are the card cloud ones your brand? and do you include the free insert?
