INR guidelines for AZ claim
I buy all my labels via Amazon buy shipping and always send out on time (FBM) so when buyers file AZ claims it will be Amazon funded refund with no ODR to my metrics.
I just received a claim for INR where Amazon approved as a seller funded with a negative hit to my ODR. I appealed stating package sent out on time with Amazon buy shipping and they came back denying my appeal stating that delivery was past expected time which it was , USPS had a delay with their delivery out of my control, funny thing is that tracking states buyer picked up package at their local facility.
My question is in order to be protected from AZ claims is it also mandatory the package has to be delivered on time even it's a carrier faulted reason such as this?
Thanks
6 replies
Nano_Amazon
Hello @Seller_zMXHBtqA32RWO
Thanks for reaching out to Amazon Forums.
My question is in order to be protected from AZ claims is it also mandatory the package has to be delivered on time even it's a carrier faulted reason such as this?
Please refer to the Amazon Buy Shipping help page for further information about in which scenarios you are ODR protected.
If you want me to take a look at your claim, please share additional details such as order ID, case ID, or any relevant information, and I would gladly review it.
Nano