No Royal Mail Option for Buy Shipping?
This morning we seem to be unable to buy Royal Mail Shipping for our Prime orders through Amazon - anyone else having the same issue?
It reverts to Hermes, which we understand is standard for Amazon, but we do’t have a Hermes account, so can’t buy it any way!
No notifications from Amazon that they’re having problems (Nothing new there though)
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Seller_tRuvBEHDedp4q
Yes someone else posted similar yesterday.
Yesterday I also had 3 SFP orders to fulfill at 4pm cut off (I had already processed some earlier). When I went to buy labels, 2 produced RM Tracked 24 but one produced a Hermes label.
Like you I have no Hermes account, all my settings say I use RM.
I have a RM collection at 5pm and I live miles from closest Hermes drop off so there was no way I was going to drop off the Hermes parcel in time.
In the end I put it manually through my C&D account.
Amazon should not be amending stuff like this.
Can I ask - do you have Shipping Settings Automation set? - Im beginning to suspect this is changing available couriers when it believes RM cannot fulfil on time. I think I am going turn it off.