Seller verification issue
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Seller_ttARxoafs8vr5

Seller verification issue

Hi all,

Happy New Years everyone, hope You will have a good one!

I am here to ask for some guidance. I am in the process of having my business verified and now I need to provide proof of address for Primary Contact.
I uploaded bank statement --> got verified and then two days later suspended again. Reason - unable to verify the document I provided.

Well now I am back to square one and I am asked to upload Proof Of Address. However, under the comment section, it says:
‘’
Proof of Address - Bank account statement

  • The identity document is not acceptable.

Proof of identity - Passport

  • The middle name on the identity document does not match the middle name entered in Seller Central, or is missing.
    ‘’

I have been seller since Spring last year and been hit with verification after passing 15k limit. I opened LTD company, and having issues getting my Payments Account verified.

I guess my question is - should I open a case with Seller Support asking for clarification, or, perhaps any of You could help me out here.

As I understand, I need to upload Proof Of Address, but why would it say that my passport information does not match the details I typed in when creating the account, even though I was selling for over half a year.

Thank you for any input.

Best regards

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11 replies
Tags:Address, Bank account, Payments, Seller Central, Verification
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Seller_ejwc84JNL5Uk6

Your details need to match EXACTLY. If your name is David Jones in your seller account and David B Jones on your passport = then it doesn’t match.

Usually the bank statement -( so long as it shows your full address and it matches EXACTLY to your details on Amazon) is sufficient. Does it match?

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Seller_ttARxoafs8vr5

In the e-mail, it states:

‘‘The bank statement you provided was not 1 of the acceptable document types.’’

As I understand, I need to re-upload any 1 of the following:

– A copy of a proof of address document showing the individual’s name and residential address. We can accept a council tax bill, if valid for the current year, or any of the documents below, if dated within the last 180 days:

  • Utility bill (gas, water, electricity, TV, Internet, mobile phone, or landline)
  • Bank statement
  • Credit union or building society statement
  • Credit card statement or bill
  • Mortgage statement
  • Rent receipt from a local council or letting agent
  • Benefits agency letter (for example from the Department for Works & Pensions, Job Centre Plus, or Veterans Agency) confirming your rights to benefits.

Am I understanding this correctly?

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Seller_ttARxoafs8vr5

Sorry if this seems confusing, but please bear with me.

My account got re-instated, and one day later suspended again, stating that ‘‘payments account has failed verification process’’.
Please note that his happened twice, that I got verified, and shortly after suspended again.

What gives? I sent email to seller performance team but have not received any response for a week now. Also, my case status shows as ‘‘transferred’’…

Furthermore, I tried appealing and interestingly, I am allowed to add additional documents to the appeal, however, Amazon never asked for any more documents.

What can I do at this point?

Thank you.

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