Subscribe & Save Not Working for Merchant Fulfilled SKUs
Hello,
I’m experiencing an issue with the Subscribe & Save program. I have 1453 SKUs under the Merchant Fulfilled (MFN) model, and none of them are eligible or active for the program. However, 4 SKUs fulfilled through FBA are successfully enrolled and active.
All MFN SKUs meet the program's requirements (pricing policy, category eligibility, and proper settings).
I’ve received no notifications or warnings from Amazon regarding ineligibility of these SKUs.
My support inquiries so far have not provided any clear solutions or answers.
Questions:
Has anyone encountered a similar issue with MFN SKUs and Subscribe & Save?
Are there any specific criteria or requirements for MFN SKUs that I might have missed?
@Spencer_Amazon, could you kindly review this situation or connect me with a team that can assist in resolving it?
Thank you in advance for your insights and help!
Subscribe & Save Not Working for Merchant Fulfilled SKUs
Hello,
I’m experiencing an issue with the Subscribe & Save program. I have 1453 SKUs under the Merchant Fulfilled (MFN) model, and none of them are eligible or active for the program. However, 4 SKUs fulfilled through FBA are successfully enrolled and active.
All MFN SKUs meet the program's requirements (pricing policy, category eligibility, and proper settings).
I’ve received no notifications or warnings from Amazon regarding ineligibility of these SKUs.
My support inquiries so far have not provided any clear solutions or answers.
Questions:
Has anyone encountered a similar issue with MFN SKUs and Subscribe & Save?
Are there any specific criteria or requirements for MFN SKUs that I might have missed?
@Spencer_Amazon, could you kindly review this situation or connect me with a team that can assist in resolving it?
Thank you in advance for your insights and help!
12 replies
Seller_ZJhFeE3tNKzfh
You have not actually tagged the moderator.
Anyway as we understand its not automatic that FBM items get added to Subscribe and Save - amazon seem to pick them.
we had items that in no way were suited to subscribe and save that were added, and ones that would be suited that weren't.
However - amazon state...
"For Fulfilled by Merchant products, contact Selling Partner Support if you have products that you deem eligible according to our criteria but which are not enrolled in the programme."
Angie_Amazon
Hello @Seller_ylQsuEEVPqqOA,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
As per the Subscribe & Save help page, Amazon uses the following criteria to determine product eligibility, irrespective of fulfilment type:
- Replenishable products (such as vitamins, skincare products, shampoo)
- Sufficient historic in-stock rate
- Not in a restricted product category
- Average selling price
- The offer is buyable and in stock
- Sufficient order performance (as defined in our order performance programme policy)
- Free domestic shipping
- Average delivery promise for domestic shipments < 5 days
For more information, you can review the Subscribe & Save help page.
Also, if you want me to review your seller support cases, please provide the IDs.
Regards,
Angie 🥭
Subscribe & Save Not Working for Merchant Fulfilled SKUs
Hello,
I’m experiencing an issue with the Subscribe & Save program. I have 1453 SKUs under the Merchant Fulfilled (MFN) model, and none of them are eligible or active for the program. However, 4 SKUs fulfilled through FBA are successfully enrolled and active.
All MFN SKUs meet the program's requirements (pricing policy, category eligibility, and proper settings).
I’ve received no notifications or warnings from Amazon regarding ineligibility of these SKUs.
My support inquiries so far have not provided any clear solutions or answers.
Questions:
Has anyone encountered a similar issue with MFN SKUs and Subscribe & Save?
Are there any specific criteria or requirements for MFN SKUs that I might have missed?
@Spencer_Amazon, could you kindly review this situation or connect me with a team that can assist in resolving it?
Thank you in advance for your insights and help!
Subscribe & Save Not Working for Merchant Fulfilled SKUs
Hello,
I’m experiencing an issue with the Subscribe & Save program. I have 1453 SKUs under the Merchant Fulfilled (MFN) model, and none of them are eligible or active for the program. However, 4 SKUs fulfilled through FBA are successfully enrolled and active.
All MFN SKUs meet the program's requirements (pricing policy, category eligibility, and proper settings).
I’ve received no notifications or warnings from Amazon regarding ineligibility of these SKUs.
My support inquiries so far have not provided any clear solutions or answers.
Questions:
Has anyone encountered a similar issue with MFN SKUs and Subscribe & Save?
Are there any specific criteria or requirements for MFN SKUs that I might have missed?
@Spencer_Amazon, could you kindly review this situation or connect me with a team that can assist in resolving it?
Thank you in advance for your insights and help!
Subscribe & Save Not Working for Merchant Fulfilled SKUs
Hello,
I’m experiencing an issue with the Subscribe & Save program. I have 1453 SKUs under the Merchant Fulfilled (MFN) model, and none of them are eligible or active for the program. However, 4 SKUs fulfilled through FBA are successfully enrolled and active.
All MFN SKUs meet the program's requirements (pricing policy, category eligibility, and proper settings).
I’ve received no notifications or warnings from Amazon regarding ineligibility of these SKUs.
My support inquiries so far have not provided any clear solutions or answers.
Questions:
Has anyone encountered a similar issue with MFN SKUs and Subscribe & Save?
Are there any specific criteria or requirements for MFN SKUs that I might have missed?
@Spencer_Amazon, could you kindly review this situation or connect me with a team that can assist in resolving it?
Thank you in advance for your insights and help!
12 replies
12 replies
Seller_ZJhFeE3tNKzfh
You have not actually tagged the moderator.
Anyway as we understand its not automatic that FBM items get added to Subscribe and Save - amazon seem to pick them.
we had items that in no way were suited to subscribe and save that were added, and ones that would be suited that weren't.
However - amazon state...
"For Fulfilled by Merchant products, contact Selling Partner Support if you have products that you deem eligible according to our criteria but which are not enrolled in the programme."
Angie_Amazon
Hello @Seller_ylQsuEEVPqqOA,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
As per the Subscribe & Save help page, Amazon uses the following criteria to determine product eligibility, irrespective of fulfilment type:
- Replenishable products (such as vitamins, skincare products, shampoo)
- Sufficient historic in-stock rate
- Not in a restricted product category
- Average selling price
- The offer is buyable and in stock
- Sufficient order performance (as defined in our order performance programme policy)
- Free domestic shipping
- Average delivery promise for domestic shipments < 5 days
For more information, you can review the Subscribe & Save help page.
Also, if you want me to review your seller support cases, please provide the IDs.
Regards,
Angie 🥭
Seller_ZJhFeE3tNKzfh
You have not actually tagged the moderator.
Anyway as we understand its not automatic that FBM items get added to Subscribe and Save - amazon seem to pick them.
we had items that in no way were suited to subscribe and save that were added, and ones that would be suited that weren't.
However - amazon state...
"For Fulfilled by Merchant products, contact Selling Partner Support if you have products that you deem eligible according to our criteria but which are not enrolled in the programme."
Seller_ZJhFeE3tNKzfh
You have not actually tagged the moderator.
Anyway as we understand its not automatic that FBM items get added to Subscribe and Save - amazon seem to pick them.
we had items that in no way were suited to subscribe and save that were added, and ones that would be suited that weren't.
However - amazon state...
"For Fulfilled by Merchant products, contact Selling Partner Support if you have products that you deem eligible according to our criteria but which are not enrolled in the programme."
Angie_Amazon
Hello @Seller_ylQsuEEVPqqOA,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
As per the Subscribe & Save help page, Amazon uses the following criteria to determine product eligibility, irrespective of fulfilment type:
- Replenishable products (such as vitamins, skincare products, shampoo)
- Sufficient historic in-stock rate
- Not in a restricted product category
- Average selling price
- The offer is buyable and in stock
- Sufficient order performance (as defined in our order performance programme policy)
- Free domestic shipping
- Average delivery promise for domestic shipments < 5 days
For more information, you can review the Subscribe & Save help page.
Also, if you want me to review your seller support cases, please provide the IDs.
Regards,
Angie 🥭
Angie_Amazon
Hello @Seller_ylQsuEEVPqqOA,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
As per the Subscribe & Save help page, Amazon uses the following criteria to determine product eligibility, irrespective of fulfilment type:
- Replenishable products (such as vitamins, skincare products, shampoo)
- Sufficient historic in-stock rate
- Not in a restricted product category
- Average selling price
- The offer is buyable and in stock
- Sufficient order performance (as defined in our order performance programme policy)
- Free domestic shipping
- Average delivery promise for domestic shipments < 5 days
For more information, you can review the Subscribe & Save help page.
Also, if you want me to review your seller support cases, please provide the IDs.
Regards,
Angie 🥭
