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Changed email address but user permission shows old email address
I am having the following issue, which is very frustrating.
In my seller central I have changed my old email address for a new one, meaning I have changed it at the settings menu > 'login settings' and since that change I am logging into seller central with my new email address. I have also updated the 'primary contact' at the identity information to this new email address so it matches. This is all verified and fine.
However, the issue is the following (3 actually):
- When I go to [settings] > [user permissions] it still only shows my old email address with the (i) icon next to it saying: ''The email address associated with this user’s account cannot be modified. If you wish to change the notification email address for this merchant account, please click here.''
- When I create a new case for example, it still sends it ''from'' the old email address, and when I receive a reply it comes to the old email address as a notification.
- When I go to the [reports] > [tax document library] for example, it still shows: Your e-mail address : old email address.
My question is:
How can I get my admin (super user) to match my new login email address? Do I have to switch my entire email back to the old one, and try again switching it to the new one to see if it was just a bug? I don't know what to do and seller support is not really helpful either saying this can not be changed.
4 replies
Simon_Amazon
Hello @Seller_inzLgyiybxKB6,
Here Simon from Amazon, happy to try to help.
Are you still impacted by this issue?
You mentioned that you have contacted Seller Support. Would you mind sharing the Case ID?
Best,
Simon
Seller_MPh3N4epTz2jt
@Seller_inzLgyiybxKB6
I have seen this for some years now and I would guess it has something to do with Amazon's SIV (seller identity verification) where your old email was linked to the human who created the account and Amazon will not let you change or break this link.
You can click the drop down and change the main merchant contact, however we have found that the old email address still gets emails from Amazon - extremely annoying as all those emails then have to be forwarded and there is no way to set up a autoforward rule, because the email addresses are always different.
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