What courier service i can use for ADV and how can i get my account back to normal

Dear ,

Your Amazon Seller account has been temporarily deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.

Why is this happening?
We have taken this measure because despite a prior warning, you have continued shipping age-restricted products without using a permitted Age Verification on Delivery (AVD) service. As required by Amazon policy, age-restricted products must be shipped using a permitted AVD service.

Examples of age-restricted products you have shipped without using a permitted AVD service include:

ASIN: B07ZHZZ4FJ
TITLE: Vaporesso Target Mini 2 Kit Black

How do I learn more about this policy?
To learn more about this policy, please review the applicable policy page depending on the age-restricted product type you sell:

Bladed products: https://sellercentral.amazon.co.uk/gp/help/help.html?itemID=201852820
E-cigarettes and related products: https://sellercentral.amazon.co.uk/gp/help/G8SC55HK3ZJJDMBJ
Alcohol products: https://sellercentral.amazon.co.uk/gp/help/G7UCQ6RPZYGBXVQM

How do I reactivate my account?
To reactivate your account, please send a plan of action that explains:
– The reason(s) why you have shipped age-restricted products without using a permitted Age Verification on Delivery (AVD) service as required by Amazon policy
– The specific proactive steps you will take to prevent similar AVD violations in the future
– Confirmation that if you continue to sell age-restricted products, you agree to ship each product using a permitted AVD service, and you will upload the tracking details for each product shipped to Seller Central

How do I send the required information?
You can submit this information by following the instructions on the Account Health page in Seller Central (https://sellercentral.amazon.ca/performance/dashboard?ref=ah_em_nr)

What happens if I do not send a sufficient explanation or plan of action?
If we do not receive the requested information within 20 days, your account will be permanently deactivated.

Has your account been deactivated in error?
– If you believe your age-restricted product shipments are compliant with Amazon’s AVD policy, please provide an explanation and include all supporting evidence or documentation so we can review.
– If we confirm that your age-restricted product shipments do not comply with our AVD policy, you will be expected to provide a detailed plan of action before we will consider reactivating your account.

You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download iOS App at https://itunes.apple.com/uk/app/amazon-seller/id794141485
– Download Android App at https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB

Sincerely,

Seller Performance Team