Your account has been deactivated
We have received your submission but do not have enough information to reactivate your account.
Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. This decision was made after reviewing both your account and the information that you provided. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.sa/gp/help/201190440
We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.
I have submitted the materials twice,what should i do?
0 replies
Seller_NoMNQDGnEW5Bx
What have you submitted? And what were you deactivated for?
Seller_NoMNQDGnEW5Bx
Are you registered as a business and did the Internet bill match your name and home address exactly as you’ve put the details in amazon ?
Seller_NoMNQDGnEW5Bx
And the bill is for your China address?
Abella_AMZ
Hello,
I’m Abella from Amazon, here to assist you.
From the post above, I understand that you have concerns related to “Identity verification”.
How can I appeal Amazon’s decision to decline my application?
Verification decisions are final and are based on the information and documentation that team have received from you.
Please refer Seller Identity Verification for further assistance.
There are several reasons why team may have declined to open your account. It may be because team were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you feel your information should have been successfully verified and would like to appeal, contact Selling Partner Support.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Ash_AMZ
Hello @kebysa,
This is Ash from Amazon, and would assist you with your questions above.
You can submit new appeal by clicking on the link -submit new information on your account health dash board.
I would request you to follow the below criteria for your documents to be accepted:
display the same information that matches info you use to register to sell on Amazon
be clear and not blurry
be in color
be high-quality and unobstructed
be scanned images, or a photo taken from your mobile device’s camera (no screenshots) display the full document (and front and back, if applicable)
not be expired, revoked, or closed (if applicable)
If your account has been deactivated, you won’t be able to reach out to the seller support team using the help button.
You can reach out to the account health support team by clicking on the "Call me now " button on your account health dashboard.
Regards,
Ash.
