Account Got Deactivated
My account got deactivated. I need some assistance to reactivate my account. It is very important to reactivate my account because my mother invested a huge amount of money. I gave him this money in every suit. It is a very crucial time for me and my family. @Julia_Amzn @Sakura_Amazon_
0 replies
Seller_ZVAz3d5lZuGid
Why was it deactivated ? - for anyone to help/advise you would need to copy the email you received re. the deactivation.
Seller_RlZVPg3d6ZUGP
As above, you need to give more information for anyone to help
Seller_76AUwmqvSyRIM
Sorry to hear this but did you buy this from a reputable and approved wholesaler or did you buy it from a shop/online? Do you have an invoice in your business name, not just a receipt?
If you can't supply an invoice, your item was deemed as inauthentic by Amazon, rightly or wrongly.
Follow the instructions in the notification to try and reactivate your account.
ASIN: |B00FEYPULQ|
Brand: | Kiehl's|
Seller_mS10UjVYuuGor
You're listing a cosmetic product with an anti-aging claim. A fake product could cause severe skin irritation or worse so Amazon needs to be sure any such product for sale on its site are genuine and safe.
The first request is likely to be for an invoice. This needs to be from the manufacturer or their recognised distributor to your company for Amazon for accept them as genuine. You may also need a letter of authorisation to sell the product on Amazon and/or the manufacturers safety data sheet.
FWIW I don't understand why Amazon don't satisfy themselves of authenticity before allowing sellers to list in certain categories, it would protect them and save all parties concerned a lot of time and hassle down the line.
Seller_ae51e0CJoHqCX
Must be very distressing but unfortunately Amazon are very matter of fact and have no sympathy when it comes dealing with issues so importance and investment etc will not help you.
You need to deal with why Amazon have deactivated your account and this is down to authenticity of product.
They believe it maybe fake or does not offer what you are claiming.
Did they contact you with the product concerns before deactivating your account? Did you check your health etc?
A lot of this will depend on how long you have been trading and it takes time to build up a reputation and can be knocked down in a matter of minutes.
Before anything you need to address the email and do exactly what it states and this is Appeal.
If the product is fine and you have a proper supply chain plus all docs that go with it then work on getting this to Amazon. If this is not fine then you need to state exactly what has gone wrong and reassure them how you will prevent the issue from recurring in the future..
You have one shot at it, so make sure you make it very concise and on point.
In your appeal purely talk about the product and the issue, do not tell them that you have a family to feed etc, they are not concerned about your family, this is not what has led to the issue.
Sorry to be blunt but you have to be very matter of fact and this teaches you to ensure that you maintain a high standard by protecting the customer, Amazon and yourself.
Seller_VJ4XoAkjDpjPH
Hello @Seller_M3KFl73YE6wg8,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account. Firstly I would suggest you to kindly check Amazon Anti-Counterfeiting Policy.
Please note : *Products offered for sale on Amazon must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and destruction of inventory in our possession.*
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Please provide the invoices for this product.
We need copies of invoices or receipts from your supplier for the ASIN issued in the last 365 days. These documents should show your sales volume during this period. Additionally, please include your supplier's contact information—name, phone number, address, and website. We will keep this information confidential.
You may redact pricing details, but ensure the rest of the document is clearly visible. To assist our review, you may highlight or circle the ASIN(s) in question.
Acceptable file formats are .pdf, .jpg, .png, or .gif. Please ensure that the documents are authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Account Got Deactivated
My account got deactivated. I need some assistance to reactivate my account. It is very important to reactivate my account because my mother invested a huge amount of money. I gave him this money in every suit. It is a very crucial time for me and my family. @Julia_Amzn @Sakura_Amazon_
Account Got Deactivated
My account got deactivated. I need some assistance to reactivate my account. It is very important to reactivate my account because my mother invested a huge amount of money. I gave him this money in every suit. It is a very crucial time for me and my family. @Julia_Amzn @Sakura_Amazon_
0 replies
0 replies
Seller_ZVAz3d5lZuGid
Why was it deactivated ? - for anyone to help/advise you would need to copy the email you received re. the deactivation.
Seller_RlZVPg3d6ZUGP
As above, you need to give more information for anyone to help
Seller_76AUwmqvSyRIM
Sorry to hear this but did you buy this from a reputable and approved wholesaler or did you buy it from a shop/online? Do you have an invoice in your business name, not just a receipt?
If you can't supply an invoice, your item was deemed as inauthentic by Amazon, rightly or wrongly.
Follow the instructions in the notification to try and reactivate your account.
ASIN: |B00FEYPULQ|
Brand: | Kiehl's|
Seller_mS10UjVYuuGor
You're listing a cosmetic product with an anti-aging claim. A fake product could cause severe skin irritation or worse so Amazon needs to be sure any such product for sale on its site are genuine and safe.
The first request is likely to be for an invoice. This needs to be from the manufacturer or their recognised distributor to your company for Amazon for accept them as genuine. You may also need a letter of authorisation to sell the product on Amazon and/or the manufacturers safety data sheet.
FWIW I don't understand why Amazon don't satisfy themselves of authenticity before allowing sellers to list in certain categories, it would protect them and save all parties concerned a lot of time and hassle down the line.
Seller_ae51e0CJoHqCX
Must be very distressing but unfortunately Amazon are very matter of fact and have no sympathy when it comes dealing with issues so importance and investment etc will not help you.
You need to deal with why Amazon have deactivated your account and this is down to authenticity of product.
They believe it maybe fake or does not offer what you are claiming.
Did they contact you with the product concerns before deactivating your account? Did you check your health etc?
A lot of this will depend on how long you have been trading and it takes time to build up a reputation and can be knocked down in a matter of minutes.
Before anything you need to address the email and do exactly what it states and this is Appeal.
If the product is fine and you have a proper supply chain plus all docs that go with it then work on getting this to Amazon. If this is not fine then you need to state exactly what has gone wrong and reassure them how you will prevent the issue from recurring in the future..
You have one shot at it, so make sure you make it very concise and on point.
In your appeal purely talk about the product and the issue, do not tell them that you have a family to feed etc, they are not concerned about your family, this is not what has led to the issue.
Sorry to be blunt but you have to be very matter of fact and this teaches you to ensure that you maintain a high standard by protecting the customer, Amazon and yourself.
Seller_VJ4XoAkjDpjPH
Hello @Seller_M3KFl73YE6wg8,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account. Firstly I would suggest you to kindly check Amazon Anti-Counterfeiting Policy.
Please note : *Products offered for sale on Amazon must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and destruction of inventory in our possession.*
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Please provide the invoices for this product.
We need copies of invoices or receipts from your supplier for the ASIN issued in the last 365 days. These documents should show your sales volume during this period. Additionally, please include your supplier's contact information—name, phone number, address, and website. We will keep this information confidential.
You may redact pricing details, but ensure the rest of the document is clearly visible. To assist our review, you may highlight or circle the ASIN(s) in question.
Acceptable file formats are .pdf, .jpg, .png, or .gif. Please ensure that the documents are authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_ZVAz3d5lZuGid
Why was it deactivated ? - for anyone to help/advise you would need to copy the email you received re. the deactivation.
Seller_ZVAz3d5lZuGid
Why was it deactivated ? - for anyone to help/advise you would need to copy the email you received re. the deactivation.
Seller_RlZVPg3d6ZUGP
As above, you need to give more information for anyone to help
Seller_RlZVPg3d6ZUGP
As above, you need to give more information for anyone to help
Seller_76AUwmqvSyRIM
Sorry to hear this but did you buy this from a reputable and approved wholesaler or did you buy it from a shop/online? Do you have an invoice in your business name, not just a receipt?
If you can't supply an invoice, your item was deemed as inauthentic by Amazon, rightly or wrongly.
Follow the instructions in the notification to try and reactivate your account.
ASIN: |B00FEYPULQ|
Brand: | Kiehl's|
Seller_76AUwmqvSyRIM
Sorry to hear this but did you buy this from a reputable and approved wholesaler or did you buy it from a shop/online? Do you have an invoice in your business name, not just a receipt?
If you can't supply an invoice, your item was deemed as inauthentic by Amazon, rightly or wrongly.
Follow the instructions in the notification to try and reactivate your account.
ASIN: |B00FEYPULQ|
Brand: | Kiehl's|
Seller_mS10UjVYuuGor
You're listing a cosmetic product with an anti-aging claim. A fake product could cause severe skin irritation or worse so Amazon needs to be sure any such product for sale on its site are genuine and safe.
The first request is likely to be for an invoice. This needs to be from the manufacturer or their recognised distributor to your company for Amazon for accept them as genuine. You may also need a letter of authorisation to sell the product on Amazon and/or the manufacturers safety data sheet.
FWIW I don't understand why Amazon don't satisfy themselves of authenticity before allowing sellers to list in certain categories, it would protect them and save all parties concerned a lot of time and hassle down the line.
Seller_mS10UjVYuuGor
You're listing a cosmetic product with an anti-aging claim. A fake product could cause severe skin irritation or worse so Amazon needs to be sure any such product for sale on its site are genuine and safe.
The first request is likely to be for an invoice. This needs to be from the manufacturer or their recognised distributor to your company for Amazon for accept them as genuine. You may also need a letter of authorisation to sell the product on Amazon and/or the manufacturers safety data sheet.
FWIW I don't understand why Amazon don't satisfy themselves of authenticity before allowing sellers to list in certain categories, it would protect them and save all parties concerned a lot of time and hassle down the line.
Seller_ae51e0CJoHqCX
Must be very distressing but unfortunately Amazon are very matter of fact and have no sympathy when it comes dealing with issues so importance and investment etc will not help you.
You need to deal with why Amazon have deactivated your account and this is down to authenticity of product.
They believe it maybe fake or does not offer what you are claiming.
Did they contact you with the product concerns before deactivating your account? Did you check your health etc?
A lot of this will depend on how long you have been trading and it takes time to build up a reputation and can be knocked down in a matter of minutes.
Before anything you need to address the email and do exactly what it states and this is Appeal.
If the product is fine and you have a proper supply chain plus all docs that go with it then work on getting this to Amazon. If this is not fine then you need to state exactly what has gone wrong and reassure them how you will prevent the issue from recurring in the future..
You have one shot at it, so make sure you make it very concise and on point.
In your appeal purely talk about the product and the issue, do not tell them that you have a family to feed etc, they are not concerned about your family, this is not what has led to the issue.
Sorry to be blunt but you have to be very matter of fact and this teaches you to ensure that you maintain a high standard by protecting the customer, Amazon and yourself.
Seller_ae51e0CJoHqCX
Must be very distressing but unfortunately Amazon are very matter of fact and have no sympathy when it comes dealing with issues so importance and investment etc will not help you.
You need to deal with why Amazon have deactivated your account and this is down to authenticity of product.
They believe it maybe fake or does not offer what you are claiming.
Did they contact you with the product concerns before deactivating your account? Did you check your health etc?
A lot of this will depend on how long you have been trading and it takes time to build up a reputation and can be knocked down in a matter of minutes.
Before anything you need to address the email and do exactly what it states and this is Appeal.
If the product is fine and you have a proper supply chain plus all docs that go with it then work on getting this to Amazon. If this is not fine then you need to state exactly what has gone wrong and reassure them how you will prevent the issue from recurring in the future..
You have one shot at it, so make sure you make it very concise and on point.
In your appeal purely talk about the product and the issue, do not tell them that you have a family to feed etc, they are not concerned about your family, this is not what has led to the issue.
Sorry to be blunt but you have to be very matter of fact and this teaches you to ensure that you maintain a high standard by protecting the customer, Amazon and yourself.
Seller_VJ4XoAkjDpjPH
Hello @Seller_M3KFl73YE6wg8,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account. Firstly I would suggest you to kindly check Amazon Anti-Counterfeiting Policy.
Please note : *Products offered for sale on Amazon must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and destruction of inventory in our possession.*
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Please provide the invoices for this product.
We need copies of invoices or receipts from your supplier for the ASIN issued in the last 365 days. These documents should show your sales volume during this period. Additionally, please include your supplier's contact information—name, phone number, address, and website. We will keep this information confidential.
You may redact pricing details, but ensure the rest of the document is clearly visible. To assist our review, you may highlight or circle the ASIN(s) in question.
Acceptable file formats are .pdf, .jpg, .png, or .gif. Please ensure that the documents are authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_VJ4XoAkjDpjPH
Hello @Seller_M3KFl73YE6wg8,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account. Firstly I would suggest you to kindly check Amazon Anti-Counterfeiting Policy.
Please note : *Products offered for sale on Amazon must be authentic. The sale of counterfeit products is strictly prohibited. Failure to abide by this policy may result in loss of selling privileges, funds being withheld, and destruction of inventory in our possession.*
In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.
Please provide the invoices for this product.
We need copies of invoices or receipts from your supplier for the ASIN issued in the last 365 days. These documents should show your sales volume during this period. Additionally, please include your supplier's contact information—name, phone number, address, and website. We will keep this information confidential.
You may redact pricing details, but ensure the rest of the document is clearly visible. To assist our review, you may highlight or circle the ASIN(s) in question.
Acceptable file formats are .pdf, .jpg, .png, or .gif. Please ensure that the documents are authentic and unaltered.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
