Order not delivered but refunded by Amazon

Hi all , wonder if you can assist us.

Order was delayed wef 12.12.22 by Amazon Logistics and subsequently never delivered to buyer.

wef 23.01.23, Amazon have refunded the buyer in full as not delivered

Although we are a Prime Seller, we are still unable to claim for non delivery in Amazon Logistics, as outside of the 28 day period for claims.

Please kindly advise of how we are able to make a further claim for full compensation?

Thank you .