Customer returned the item, here is his comment "Used once but heat out put very poor so no longer wanted. Can I still return? " of course Amazon accepted it. I have various burners in the offer, it is known that the small one gives little heat and is the cheapest. How did Amazon allow the return of a used item that is not suitable for sale?

Hi

Anyone else had this problem? Customer messages about an item supposedly bought form my store but received the wrong item and wants a refund and willing to return said item. the only problem is i cant actually find the order in the (All Orders page) and had the order number from customer and date and time but its not there?

Help or guidance would be appreciated.

Thanks

I need some advice please, as my first time to send to a customer to IRELAND. I have done the best I can to provide the custom the papers needed but still royal mail return it back to me. It cost £10.50 to deliver for failed return parcel, some return to me and some did not return but buyer claiming they haven't receive the item. What should I need to do? The buyer asked for a refund. Is there anyway I can avoid this issue? What is going on with Ireland at the moment?