Returns Royal Mail lables - Not Valid
Over past 2 weeks I have had quite a few messages that customers have opened return requests and been supplied with Royal Mail lables, (amazon system) and when dropping them off get told that they are not valid.
Has anyone had this issue and any ideas solution. Seems a bit odd!
Customers are very frustrated for obvious reasons
11 replies
Seller_esvgLzKXw2YAl
What exactly are they being told?
Is it possible that you have incorrect sizes/weights on the listings, so that they are getting a letter label, when it should be a parcel and so on?
Seller_tRuvBEHDedp4q
I had this once with a customer. They kept insisting the return label Amazon provided was not accepted and kept demanding a refund as it was not their fault they could not return item.
I just kept telling them they must contact Amazon themselves if there was any problem with the returns label.
TBH I suspected it was just a scam.
But Yes, as Neil says it could also be that the item has incorrect weight/size on its listing as Ive had that too. In my case though the size was set too large so Amazon could not issue any returns label as they deemed it was oversized and too big for standard Evri/RM (it was just a hat so well under weight/size limits)
Seller_B4VbHpnDLDLAU
Brilliant 3 A-Z this morning all the same can’t use Royal Mail label provided.
Aghhhhhhhh
Winston_Amazon
Were you able to find out what went wrong?
Seller_B4VbHpnDLDLAU
Nope, none at all. Same as normal as you know the amazon system generates it, we have no say, no control and cannot reprint label to help customer
But Amazon CS blame it on sellers and say it’s what we have provided them.
And Not to get onto the subject can’t claim on returns for lost parcels.
It’s an absolute joke of a system!!
Seller_SITNVuZK87zGK
I’d keep getting onto this subject until someone does something about it. It’s a wholly unfair business practice frankly.
I should add I have my latest update from Royal Mail on this. When pointing out their claims form asks me to supply a postcode of the drop off point, something I can’t supply - they advise me to provide them the tracking code and they maybe able to find the postcode of the location it was dropped off at.
So for every lost parcel of Royal Mail, you need to contact them, through weeks of back and forth on their help system with the tracking code for them to ‘maybe’ supply you with the return drop off location so you can fill in the claim form.
Seller_B4VbHpnDLDLAU
I know, was trying to keep it to the topic. But the whole returns system at min is just so mentally & financially draining.
Seller_6urr6mUt2E58S
I have had this for the odd Label brought through Buy shipping. One i found by accident when i call RM for them to trace ( i was calling about something else and figured i would ask while on the phone)
They told me the label was invalid. Tracking website was recognising the delivery confirmation code (i can’t remember if i was getting the usual we’ll only update your parcel when we attempt to deliver or we can’t give you information on your parcel.
The said that you can’t claim for the labels as they were brought through Amazon, even though they get paid for through my linked account. I spent 45 mins going around in circles between the business team and C&D. They told me to contact Amazon but i never did as i wasn’t likely to get any further
These were RM48 labels not the tracked ones they use for returns
